Hi, I sold my camera last August and the buyer received it last August 12 or 14, now it's October 2 and the buyer got a problem with the camera and I've never ever experienced something like that when I had it. Can he/she still able to return it?
This thread is 6 years old. It’s been mouldering away in genteel decay, until your post disinterred it from its grace in Old Posts Cemetery. (Last posted on 28-03-2013.)
A moderator will probably lock this thread due to its age, but you are probably going to need a little guidance with that situation of the buyer trying to claim a refund with SNAD after having the item already for weeks. Start a new thread and we can help. (I won’t post anything here in regards to your situation because of the thread probably being locked imminently.)
I don't think you will have much trouble defending a Paypal claim. if they open a dispute call Paypal and explain that it is a second hand item that they have used for two months. Try to get an assurance that Paypal will look carefully at the buyer's case.Make a note of the time of the call, the rep's name and their employee number. If Paypal find for the buyer call Paypal back, ask to speak to a supervisor and refer to your prior call and say you don't think they have looked at the claim hard enough, that y ou should not have to accept a faulty second hand, as is item back after two months of use. Give them 48 hours to revise their decision and return the money to your account or you will contact the FSO.
I have a buyer asking for return/refund stating he simply didn't like the MacBook Pro 2019 I sold to him after having it for 3 weeks. I rejected it. 35 days later, he lodged a dispute saying there was screen damage and the item does not match the description. 😀 not sure what will happen but I will post my experience in a follow-up.
countessalmirena
·3 years agoThis thread is 6 years old. It’s been mouldering away in genteel decay, until your post disinterred it from its grace in Old Posts Cemetery. (Last posted on 28-03-2013.)
A moderator will probably lock this thread due to its age, but you are probably going to need a little guidance with that situation of the buyer trying to claim a refund with SNAD after having the item already for weeks. Start a new thread and we can help. (I won’t post anything here in regards to your situation because of the thread probably being locked imminently.)
phorum_junkie*
·8 years agoI don't think you will have much trouble defending a Paypal claim. if they open a dispute call Paypal and explain that it is a second hand item that they have used for two months. Try to get an assurance that Paypal will look carefully at the buyer's case.Make a note of the time of the call, the rep's name and their employee number. If Paypal find for the buyer call Paypal back, ask to speak to a supervisor and refer to your prior call and say you don't think they have looked at the claim hard enough, that y ou should not have to accept a faulty second hand, as is item back after two months of use. Give them 48 hours to revise their decision and return the money to your account or you will contact the FSO.
padi*0409
·8 years agoNot really a reply to you PJ, but the OP's started another thread with more details than given on this one.
http://community.ebay.com.au/t5/Ask-a-member/I-bought-a-brand-new-camera-sold-it-and-buyer-wants-a-return/m-p/2095352#M129
mulderhx1989
·3 years agoI have a buyer asking for return/refund stating he simply didn't like the MacBook Pro 2019 I sold to him after having it for 3 weeks. I rejected it. 35 days later, he lodged a dispute saying there was screen damage and the item does not match the description. 😀 not sure what will happen but I will post my experience in a follow-up.
domino-710
·3 years agoWhy not begin a new thread on this - rather than drag up an old one. ??
underbat
·3 years agoThis thread is locked because of its age.
Please feel free to start a new thread covering the subject.
Thanks everyone