It could also get you some negative feedback, which I see you already have.
And the one where you ask the seller to close the case before you have resolved it is quite disturbing, this is typically what scammers do.
Specsavers for me.
I looked at OP's feedback this morning & again now.
Both times I couldn't see where they asked the seller to close the case.
The item did not arrived. I asked the seller to send a replacement, which the seller did not agree. I tried my best and was polite all the time. By the other hand, I did not get the same treatment from the seller. Too bad for a seller that has a high score on eBay!
After opening a claim to let me know that your order never arrived. I kindly asked if you didn’t mind closing the request against me as it puts a - rating against me on eBay. I offered to send some more quite happily. The response I got was actually quite a shock as you told me “No”, Then asked me why, I kindly explained my situation and that the only option was to refund you otherwise. Again said “No”. I personally believe you were not polite all the time. I’d like my customers to be happy x
ThAnKyOu 😌 I’m certainly not a scammer. I’d rather try giving my customers and me a second chance if their item/s didn’t arrive safely than just refund them, especially if they are requesting to still receive the item. Will continue to do the best I can x
ThAnKyOu 🙏🏼 Kindly for the link 😌 I have read over the policies again just to be certain I didn’t miss nothing. I do understand and will continue to do my best x
sugar249
·3 years agoIt could also get you some negative feedback, which I see you already have.
And the one where you ask the seller to close the case before you have resolved it is quite disturbing, this is typically what scammers do.
repentatleisure1952
·3 years agoSpecsavers for me.
I looked at OP's feedback this morning & again now.
Both times I couldn't see where they asked the seller to close the case.
sugar249
·3 years agorepentatleisure1952
·3 years agoThank you.
I saw that.
I also saw that they asked the buyer to close the case.
susiesseeds
OP3 years agoI’m happy to either refund the buyer or send them some more free of charge. I feel it’s unfair to do both. It’s all a learning game xx
susiesseeds
OP3 years agoThAnKyOu 😌 I’m certainly not a scammer. I’d rather try giving my customers and me a second chance if their item/s didn’t arrive safely than just refund them, especially if they are requesting to still receive the item. Will continue to do the best I can x
countessalmirena
·3 years agoLate shipment will affect a seller in more ways than that.
repentatleisure1952
·3 years agohttps://www.ebay.com.au/help/policies/selling-policies/seller-standards-policy?id=4347&st=3&pos=1&query=Seller%20standards%20policy&intent=late%20shipment&lucenceai=lucenceai&docId=HELP1272
susiesseeds
OP3 years agoThAnKyOu 🙏🏼 Kindly for the link 😌 I have read over the policies again just to be certain I didn’t miss nothing. I do understand and will continue to do my best x