Cancelling An Order From A Rude Buyer Who Wants Me To Email Them
I sold an item (a personalised poster), and received a very rude and demanding message from the buyer ... "get started on it A.S.A.P. and make sure it arrives (by a certain date), etc. etc, and communicate with me through my email address " (which they gave me in their message). For a start, I know we can only communicate through Ebay, secondly, this buyer lives in another state, and I know there is no way it will arrive in the time frame they want. I sent them a message via Ebay but have had no reply. Am i within my rights if I want to cancel this sale and refund the buyer? I am a pretty laid back person and go out of my way to please, but this buyer just takes the cake ... where have manners gone these days ??? Any advice appreciated ... thanks in advance.
sandypebbles
·3 years agoAnd block them on eBay/blocked bidders list and in your email as well
Obvious they fully intend to keep being a self entitled trouble maker by insisting you 'communicate them via email'
They know they can't 'say as they please' via eBay messages
Clearly quite a lovely piece of work this one
123-cavaliers
OP3 years agoThank you for all your help, much appreciated, have cancelled and refunded .
123-cavaliers
OP3 years agoThanks so much for your help, have cancelled and refunded, and am just about to block the buyer.
imastawka
·3 years agoJust a heads up, if they paid, it is still a transaction and can still leave you a red dot.
If it is abusive in any way, you can ask ebay to remove it.
sandypebbles
·3 years agoI think it is likely someone like that would red dot no matter what
'did'nt arrive on demanded date' or some other reason that is not a real reason
domino-710
·3 years agoI'd be making sure I kept the message with the email address - could be used to explain the buyer wanted to avoid eBay.
123-cavaliers
OP3 years agoWill do ... can't understand how it got through on Ebay, but if need be, Ebay can check and see for themselves ... thanks again for all your help.
eol-products
·3 years agoSorry you have been misinformed regarding exchanging contact information. Once you have completed a transaction with a buyer either party can send their contact details. It is only prior to a sale that you are not allowed other than allowing buyers to access your phone number on ebay if you have opted to share it.
*sons_n_daughters*
·3 years agoI thought if a transaction had been cancelled, a buyer couldn't leave feedback? Happy to be corrected if I'm wrong!
To the OP, definitely come back if the buyer is able to leave negative feedback.
imastawka
·3 years agoA buyer can still leave Feedback on a cancelled transaction, unless the order was cancelled because they didn't pay for the item.
Order cancellation policy | eBay
countessalmirena
·3 years agoIf buyer is asking for a delivery timeframe that even your listing’s EDD does not indicate as possible, they are asking for something not in the scope of the purchase.
The request/command to communicate by email rather than through eBay messages is weird given that eBay friend on such communications. How did their written email address even make it through the message system?
I wouldn’t call the message “rude”, but it does express expectations that are not what you say you promised in the listing. “Demanding” tone, yes
Based on the information you’ve provided, I’d suggest cancelling and refunding with “Problem with buyer’s address” as the reason, given that you couldn’t get the urgently desired poster to their address in time as they expect.
domino-710
·3 years agoThe message doesn't seem to express expectations as much being a totally rude little Hiltler.
sandypebbles
·3 years agoThat is the tone I got
'Do it now' !!!!!
'Get it to me by' (an unreasonable/impossible) date !!!!
Contact via email (why? what are they planning that will get them busted if they try it via eBay messages?)
domino-710
·3 years agoCancel it - use - problem with the buyer's address.