Hi all,I’m hoping someone here can shed light or escalate this. Recently, I’ve had a few buyers open “item not received” cases. In most cases, the buyer requests a replacement, which I always dispatch quickly and upload a new tracking number.However, Australia Post often takes a few days to update the tracking, and before it shows up, eBay closes the case in the buyer’s favour and issues a refund—deducted from my funds. This is despite me having already resolved the issue.Worse, these cases are...

If a buyer opens a claim via ebay for an item not received, are you able to upload a tracking number that shows it as delivered?If not, quit letting buyers decide what should happen. Of course a lot of buyers don't know the system, they'll be demanding a replacement. Never opt to send replacements, you're just making extra trouble for yourself.Nope, you refund them. Just tell them you are sorry the item did not arrive and you have refunded so they can buy another if they wish.Mind you, if you ca...

Cases Closed Unfairly Despite Resending – Hurting My Seller Standards | Selling

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Cases Closed Unfairly Despite Resending – Hurting My Seller Standards | Selling | eBay Australia