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Change of Mind Returns
When setting up return conditions on a listing, how do you distinguish between change of mind returns from other returns. I only see the option "returns accepted" wirth a yes/no option. How do you accept other returns but not change of mind returns? And if you select "yes", how can you set "seller pays" postage on not as described but "buyer pays" postage for change of mind returns?
7 comments
kh-syedse
·1 year agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread, if you wish to continue to discuss this topic.
Thank you for understanding.
springyzone
·9 years agoYou might as well tick no returns as your option.
If you tick returns accepted, that is going to mean all returns, & that isn't what you want.
If there is a fault with a product, you are going to have to accept a return & pay return postage anyway.
But if someone wants a change of mind return, if you have said no returns, you then have the option to accept or decline, but can request the person pays return postage.
It's a bit of a pain you can't automatically specify all that on ebay but in your spiel, you could put a sentence to the effect that if there is any problem at all with an item to let you know and you will do your best to resolve it.
phorum_junkie*
·9 years agoIf you tick returns accepted, that is going to mean all returns, & that isn't what you want.
I see that very differently, if a buyer changes their mind and you do not accept returns for that reason then they are much more likely to say there is something wrong with it so you have to pay postage both ways or let them keep it and refund.
I have had a few buyers who have been happy to pay for return postage to get a refund of only the item price, I have had very few return requests for faulty goods.
A refund of item price only costs me nothing but a bit of time and with the level of sales being what they are that is something I have plenty of.
springyzone
·9 years agoI understand what you are saying & it has a lot of merit, but my understand was that jfmgray specifically did not want to accept change of mind returns.
How do you accept other returns but not change of mind returns?
which is basically why I answered as I did. I can see how my sentence can be taken two ways ie as in advice-you don't want to do that. But the way i meant it was I thought that wasn't what jfmgray wanted.
The whole scenario of returns and potential problems with not as described dramas is partially what has turned my sister & me off ebay selling, to tell the truth.
mikemai822011
·1 year agoShould you allow to return for exchanging the correct size when the buyer ordered incorrect size? Return for refund is change of mind but return for correct size should be accepted even you mark no accept return right?
sandypebbles
·1 year agoBetter to start your own thread than tack on to one from over 7 and a half years ago
You can only mark no returns for change of mind
Are you talking about clothes or something else?
Did you put measurements in the listing?
If you did not describe the item correctly (ie measurements) that is the risk you take of you only put 'what the tag said'
A size 12 or M for example could be anything
Better the buyer ask to return to exchange than them opening a not as described dispute
*casey*
·1 year agoMost sellers will accept a return for a different size but they don't have to.
It's the same if you "make a mistake" when buying.
Sellers don't have to cancel an order but you've been very lucky with your sellers that have.
Check all details before buying, check a seller's feedback and if you don't receive an item, use eBay's Money Back Guarantee to file a claim.