Charged advertising fee on cancellation due to buyer error | Selling

jayko-3 · 2025-04-20T04:34:44.691000Z

Hi I'm a first time seller, trying to sell a Nintendo 2DS at a price of $180. I agreed to promotional ad fees to be deducted from the total sale. I listed options for both delivery and local pickup in the ad. A buyer bought the item at the agreed price a few days ago under local pickup, however I have learnt that he cannot pick up the item, he lives in a different state. I don't see any option to switch the delivery method. So I'm trying to cancel the order, I did this under reason: Issue with buyer's delivery address. However Ebay is calculating the refund as $180 - $24.42 fee credits = $155.58. I only have $137.76 in on-hold funds in my Ebay account as that is the total price - the fee credits - the ad fee ($17.82). Ebay is requesting I pay $17.82 upfront to cover the difference between $137.76 and $155.58 so I'm paying for the ad fee even though the item isn't being sold and I have to relist. Is this the right process? and is there anyway for me to avoid this as it wasn't my fault as the seller that the buyer picked the wrong delivery method and I have to cancel the order on his behalf?

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Charged advertising fee on cancellation due to buyer error | Selling | eBay Australia