Combative Buyer - Ebay not helping with negative feedback removal | Selling

dynamicstory · 2024-09-13T17:15:02.471000Z

Hello, super frustrated and seemingly nowhere to turn for help. I sell a small amount of items in the grand scheme of things, mostly 1/64th cars and HO Scale trains, houses, and track. My feedback overall has been 100% great, and I take great care in photographing each item, at least 10 photos, in a lighted box. I'm trying to do this right. My descriptions are as best as I can make them, and honest. I recently had a buyer come at me in messages, and from the initial message, very rude, keyboard warrior style CAPS and !!!!! marks, about me not disclosing damage. Keep in mind, this is on a $4.50 item, we are not talking a big ticket item. He was upset about a small part being broken, and I didn't let him know, and that I'm dishonest. The item in question (a chimney) is not present in the photos to begin with. Here's where it gets weird, even though I believe I am not wrong, I don't want to argue with the guy, and I process it for a refund for "other" reasons via ebay. That refund does not show up in my feed, is it possible for a buyer to deny a refund thats being sent? Buyer goes on to leave me nasty negative feedback, which is simply not true, even contradictory stating it was damaged in shipping, when the "damage" of the missing chimney. I asked ebay to review it, and it says it ineligible for removal, and the link they give for an explanation goes to a "we can't find that page" webpage. Trying to chat with someone is not possible, as the assistant keeps directing me to email, which I have also done. Worst part is, automated seller feedback gave him positive feedback, which I would not recommend this buyer at all, based on our interactions... All this over $4.50, I feel like I'm getting no support from ebay at all. Here is the item link, for context - https://www.ebay.com/itm/296650931853Here is the buyers left feedback for other, for more context - https://www.ebay.com/fdbk/feedback_profile/dalejr71?user_context=BUYER Any Advice?

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Combative Buyer - Ebay not helping with negative feedback removal | Selling | eBay Australia