Combined Postage problems
Hi
I'm looking for solutions on how I achieve combined postage for buyers as effectively as possible. I often get complaints from people with smartphones who say there is no combined postage option. If they place an order via laptop or pc, the request invoice option appears.
They see items, add them to the cart, after all items are added, they go to checkout and click "request invoice". But this option does not appear on smartphones. I've tested this from another eBay account I have on a smartphone and cannot see the option for "request invoice" either. Consequently, the way I get around it is to issue them a refund after the sale.
Am I doing something wrong? Is it somehow available on smartphones?
The other thing buyers request of me is to send them an invoice for items before they have selected anything to add to the cart. I gather this is not possible?
Thanks
isk8nsurfinau
·3 years agoits a known fact that the apps do not do this, they claim they are working on it.
So if a buyer only has a phone the seller gets screwed by eBay and they charge approximately 15% FVF on original postage and not the real postage costs after you have sent refunds for combined postage back to the buyer. That really sucks and I am not sure it is legal even though they claim it is their policy.
glenbankloel
·5 years agoThe last I heard this was a problem with phone purchases.
Only works on pc's etc...
Best solution i can offer is do a refund after they have purchased.
Some other sellers might drop in here to offer a better solution, just keep checking back.
isk8nsurfinau
·3 years agoAgain eBay charge FVF to the seller on original postage not the real postage costs after the refund.