Combining postage for buyer with 2 different buyer accounts
I have had the same person buy 2 items, they have the same name, address, etc but have used 2 different buyer ids. I would like to combine the postage to save them some money but if I do that when I go to enter the tracking I can only do so for 1 item because of their 2 accounts, how can I get around this & prevent getting defects for not providing tracking on one item?
4 comments
twyngwyn
·3 months agoHave they asked for combine postage?
7724peter
OP3 months agoThey didn't ask for combined postage but I very carefully packed it together before seeing the different id's.
twyngwyn
·3 months agoYou can put yourself through the angst if waiting for them to answer you, and potentially saving them money…..or it could be purposeful on their behalf. I’d send 2 separate parcels……then you’re covered.
The alternative is to cancel 1 of the items and relist so they can buy with the same account (with their permission)….this could take some time….
7724peter
OP3 months agoThanks, I will think about my options, I don't have to post for a couple of days, it's unusual but it's the second time this situation has happened lately, last time I didn't find out until I tried adding the tracking after posting the combined parcel, that was another buyer that brought 2 items using different id's.