credit refund
Hi,
I listed an item and it was bought. However after discussions with the buyer where they could not pay the shipping cost, he suggested to cancel the order. So we mutually agreed and cancelled the order
I was charged and I requested for refund. My ebay account is in negative (credit). However, I could not figure out how to get a refund. eBay help is not that useful and it just goes in circles.
Can someone help me with how I should go about in getting the actual refund to my credit card
Thank You
5 comments
valcampi-77
·2 years agoHi,
This thread has been locked due to age. Please, feel free to start a new one if you still need assistance.
Thank you
digital*ghost
·6 years agoeBay credit can't be used to pay anything except fees, but you should be able to get it refunded (if but eventually).
Requesting a refund of your eBay fees credit balance
If you have a credit balance, you can either leave this credit in your account and use it towards future fees, or you can request a refund and we'll send you the money. You can only request a refund if you are not an activated eBay managed payments seller.
Here's how to request a refund of your credit balance:
We'll issue your refund to the payment method where the payment originated. For example, if you made the payment with a credit card, your refund will go to that card. If the payment was made using more than one payment method, you can choose where to send your refund. Refunds are usually processed within 30 days.
https://www.ebay.com.au/help/selling/fees-credits-invoices/fee-credits?id=4128
karuran
OP6 years agoThank you everyone for the advise. I was able to get my refund processed after a Live chat.
Again, I would have hoped if this process was automated 🙂
Have a great day everyone !!
wishey17
·2 years agoHow did you achieve a live chat?
sandypebbles
·2 years agoI doubt the person you are asking will answer, since they posted their issue over three years ago
Have you tried 'eBay Help' at the top of every page (during normal business hours) and gone from there?