Customer complaint about item. | Selling

sweetzzang · 2023-12-10T10:34:06.657000Z

I recently sold a vintage radio online. The radio had previously been tested. The customer received it, but she has a complaint. I received the following message from the customer: “Radio has arrived...it seems to work fine in SW band but in MW there is very loud static and when you tune a station it is not clear like over power reception leading to blocked up distortion ....not happy about this” What is the best way to handle this situation? Should I give a partial refund? Or a full refund and request it sent back at my expense?

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Customer complaint about item. | Selling | eBay Australia