Customer service defect contradiction
Summary: La discusión gira en torno a una contradicción en el servicio al cliente, pero los detalles específicos de la discusión no están presentes en el contenido proporcionado. No hay un intercambio claro de opiniones o soluciones, ya que el contenido de cada mensaje es "None".
Im stumped was my first non pay dispute so i contacted ebay support to help make sure i did the right thing for the item to be cancelled.
Ebay confirms i can cancel the item as seen in photographs, i cancel as out of stock
Then i notice today i have defect appeal it and get denied contact customer support and get given the most unhelpful script ive ever been presented in my life.
Just be mindful guys just because customer support assures you doesnt mean you wont still be penalised
Just trying to do the right thing haha?
twyngwyn
·9 months agoContact eBay again, admit your error, and tell them ‘buyer did not pay’
nubsretail
OP9 months agoHaha. This is a direct snippet from support 😅
I understand but I trust that I have given you all the necessary information. I am sorry to inform you that as you are not having any further concern, I will have to end this chat.
sandypebbles
·9 months agoContact them back and request a supervisor
sandypebbles
·9 months agoCorrect, policy states if a seller cancels with the reason out of stock, they will get a defect
If you are cancelling because a buyer did not pay, you use that as the reason, and only that reason, buyer did not pay
ebay staff type from pre written scripts, and have little to no training as far as what the policies are