Difficult when dealing with support after a false dispute | Selling

deadly107 · 2025-01-08T06:12:00.544000Z

Hey team, just wanting to check. I sold a device that costs around $2,000 AUD on eBay, 2 months after the buyer actually received the item - they opened a dispute that I was sent no form of formal notification (such as email regarding). The only notification that I received formally was from them closing in the favour of the buyer. I have now over the past 2.5 months been trying to deal with EBay support and the promise of escalation on the case. But then at the end of each week I will call their support line (have them call me) and they have no idea about the previous escalation - but I get empty promises of it being escalated. Now here I am today, nearing 3 months after the case has closed, and continually being run around by the support team, and out $2,000 as well as the device. What recourse do I have in this situation? Is there a team at eBay I can contact that will make sure the appeal/escalation is opened? Im just at a loss here, I’ve had my account over 14 years and have never faced this, nor had the lack of support from the team. Each time I am polite and nice to the staff as I understand what they could be going through from customers, but I’m at a complete loss both financially and of words… Any help would be greatly appreciated

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Difficult when dealing with support after a false dispute | Selling | eBay Australia