I see that this thread has not been attended to for a while, but I want to put in my two cents about INKFROG if anyone cares to listen. In spite of their many very negative reviews on the web I signed on with them a year ago to help manage my new eBay store. I was most interested in their templates for creating custom listings that would stand out and give me room to discuss and showcase my products (vintage items) on my eBay store page
Over the year I had listed over 700 items (mostly migrating items out of my diminishing Etsy shop) and sales were steady and encouraging. However, it soon became apparent that InkFrog comes complete with glitches and a high dose of denial that turns the InkFrog experience into a frustrating, confusing, gas-lighting drama.
For example, while my custom built listing templates show up fine on a desktop, they are garbled and unreadable on a phone screen (where 1/2 of my business comes from). Inkfrog's response: "We know that's an issue.... you can upgrade to a higher level of service for more $$$$ to get it to work."
Another example: There is a button to push to download product videos but nothing happens when you push it! Inkfrog's response: " Yes, we disabled that, but you can upgrade to a higher level of service for more $$$$ to get it to work.
Another example: All my custom SKU's were thrown out and replaced with theirs. Since I use my SKU's to locate inventory in storage they are critical for me. Their SKU was not going to help me find things. Inkfrog's response: "Those are our SKU's but it is impossible for us to have changed them, it must have been eBay."
There were numerous technical glitches like this (big and small) that seemed to occur randomly and even though it was fairly easy to connect with customer service there was never any help forthcoming them and the repetitive fallback answer given was that the problem was either with me or eBay since "the tech staff says it is IMPOSSIBLE for us to cause that (whatever glitch it was) to happen on this end."
"It's impossible for it to be us; it must be you..." is the mantra of customer no-service providers and that is InkFrog in a nutshell.
The events over this past week wherein more than half of my listings (over 500) were reassigned eBay store categories for some reason. Once again, I was told it wasn't Inkfrog's doing ("IT'S IMPOSSIBLE") and that I would have to manually reorder them in their proper categories, one by one. This I spent the weekend on, but then they randomly went back into wrong categories again over the next few days.
The was straw that broke my camel's back. It like a bad penny returning and I did not even bother to contact customer no-service this time. Instead, I cut off my service and closed my account with a bad taste in my mouth. There were no goodbyes or apologies offered, sincere or hollow, from either side.
dancegrant
·1 year agoI see that this thread has not been attended to for a while, but I want to put in my two cents about INKFROG if anyone cares to listen. In spite of their many very negative reviews on the web I signed on with them a year ago to help manage my new eBay store. I was most interested in their templates for creating custom listings that would stand out and give me room to discuss and showcase my products (vintage items) on my eBay store page
Over the year I had listed over 700 items (mostly migrating items out of my diminishing Etsy shop) and sales were steady and encouraging. However, it soon became apparent that InkFrog comes complete with glitches and a high dose of denial that turns the InkFrog experience into a frustrating, confusing, gas-lighting drama.
For example, while my custom built listing templates show up fine on a desktop, they are garbled and unreadable on a phone screen (where 1/2 of my business comes from). Inkfrog's response: "We know that's an issue.... you can upgrade to a higher level of service for more $$$$ to get it to work."
Another example: There is a button to push to download product videos but nothing happens when you push it! Inkfrog's response: " Yes, we disabled that, but you can upgrade to a higher level of service for more $$$$ to get it to work.
Another example: All my custom SKU's were thrown out and replaced with theirs. Since I use my SKU's to locate inventory in storage they are critical for me. Their SKU was not going to help me find things. Inkfrog's response: "Those are our SKU's but it is impossible for us to have changed them, it must have been eBay."
There were numerous technical glitches like this (big and small) that seemed to occur randomly and even though it was fairly easy to connect with customer service there was never any help forthcoming them and the repetitive fallback answer given was that the problem was either with me or eBay since "the tech staff says it is IMPOSSIBLE for us to cause that (whatever glitch it was) to happen on this end."
"It's impossible for it to be us; it must be you..." is the mantra of customer no-service providers and that is InkFrog in a nutshell.
The events over this past week wherein more than half of my listings (over 500) were reassigned eBay store categories for some reason. Once again, I was told it wasn't Inkfrog's doing ("IT'S IMPOSSIBLE") and that I would have to manually reorder them in their proper categories, one by one. This I spent the weekend on, but then they randomly went back into wrong categories again over the next few days.
The was straw that broke my camel's back. It like a bad penny returning and I did not even bother to contact customer no-service this time. Instead, I cut off my service and closed my account with a bad taste in my mouth. There were no goodbyes or apologies offered, sincere or hollow, from either side.
My Rating: Two Stars, and Buyer Beware!
Daniel (Mr Pandemonium)
Portland Pandemonium