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Don't use Sendle!! Horrible service and EBay no help despite promoting them!!
Summary: A discussion titled "Don't use Sendle!! Horrible service and EBay no help despite promoting them!!" involves multiple participants expressing dissatisfaction with the shipping service Sendle and the lack of support from eBay. the737front initiates the thread, which then receives responses from others such as misflutterby2679, bowdelesle_zrnwdyir7, philb9053, and kh-stanley1, sharing similar negative experiences. lil1953 and davewil1964 continue the discussion with further comments, while sugar249 and padi*0409 join in to contribute their insights, depicting a general consensus of frustration and disappointment regarding the service and eBay's role in promoting it.
So EBAY just 'charged' me a refund of $884 they gave to a buyer, despite telling me (transcripted and all) I wont be affected after he claimed not receiving a parcel even if they refund him - originally the rep said it doesn't need a signature. Then, suddenly got messages with threats from ebay that I WILL be charged if I don't supply evidence or signature ASAP. Now - I DID buy a sendle 'signature on delivery' label through ebay - but ebay who is so integrated with them won't cooperate with them directly, kept asking me for a 'proof of delivery' that they can't provide - because Sendle are so bad! So they took money they owe me from another sale, put me in 'overdraft' situation on their system - AND for some reason charged me $425 from my CC without any context, despite not buying anything! So now I had to block my CC! I never had issues with ebay selling or buying in over 15 years , this is just outragious.
Now.. about Sendle .. where to begin?.. you can only get them on chat or email - NO PHONE NUMBER. Trying on chat is basically useless - you wait 2-3 hours for them to answer! I only found out about them and used them because eBay promote them and you can use the ebay systems to create postage labels. they also have promotions of free labels or highly discounted labels to make them more attractive. You buy and print those DIRECTLY from eBay.
Sendle started an 'investigation' about missing parcel - saying the buyer initiated it - a week and a half ago - and claimed that despite me paying for a signature on delivery service - their driver have their 'discretion' whether or not to take signatures and due to COVID they might not want contact etc - Sendle - this is December 2022!! this excuse is OVER! And I bought a service with certain requirements I expect you to adhere to - anyway 10 days after they started their investigation - ebay didn't 'wait' despite me supplying evidence that this investigation is happening - and just 'closed the case' - AND refunded the buyer at my expense! of course, after 7pm queensland time there's no one to talk to - just the biggest e commerce company in the world after all but they can't have 24 hours support.
As for Sendle - As I write this I still wait at 10:25pm for a sendle rep to talk to me on chat, that I started at 8:30PM.
Btw - despite their tight integration with ebay - twice now ebay reps had the audacity to tell me Sendle is 'not in partnership with ebay' - sticking to legal semantics when in English that's exactly what they are - they cooperate with each other and integrate certain services and ebay actively promote them and sell their shipping product to me directly through their system - hence they are in a business partnership! but when the **bleep** hits the fan - I am left to coordinate with them instead of them talking directly with eachother and get victimised by both - when I'm the one who pay dearly to ebay (they take a huge fee out of my sales) and sendle and now left to fend for myself.
DON'T USE THEM!! Only use Auspost with full insurance. And the most important thing - NEVER USE EBAY TO SELL ANYTHING! Thank god we now have Amazon with Prime in Australia and most things I get a day after I order them which is also great.
This is going to ACCC and QCAT.
kh-stanley1
·1 year agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
vensan79
·3 years agoHad problem with them too. There was a delay in receiving the package when they promised delivery and it was hard to contact them too.
philb9053
·3 years agoSeems to be a lot of "dont use Sendle" threads. Personally i havnt had any more issues with them, than i have with Aus Post.
padi*0409
·3 years agoYou are one of the lucky ones, I've had problems every time with then both in Perth and in the country area I now live in, yet I very rarely have any problems with AP.
sandypebbles
·3 years agoOne of the very lucky and very rare few indeed
sugar249
·3 years agoSadly it's easier for people to pile on, sendle actually have a better rating then Australia Post. But hey lets forget the facts (1.7 Auspost, 3.7 sendle)
padi*0409
·3 years agoSugar, it depends which reviews you look at. The "pub test" here shows a striking difference to your figures.
Just sayin'..................
bowdelesle_zrnwdyir7
·3 years agoYes, the dimensions were well within the limits. Besides the label they claim I used was for only 250gm. But I took a screengrab first to prove that I had selected 25kg.
davewil1964
·3 years agoDid you not wonder why the label you created was far cheaper than it should have been? Or did you decide to pocket the windfall gain from the perceived eBay error?
Which didn't end up happening.
You presumably charged your buyer for postage at 25kg, so you haven't actually lost anything.
bowdelesle_zrnwdyir7
·3 years agoSeveral times now, Ebay has come back and charged me for labels at a higher price, claiming that I made them incorrectly, even though I have screenshots proving I selected the correct label weight. If those had gone missing, I would only have been given the tiniest insurance amount.
Thank you so much for your warning! I will never use sendle again.
sugar249
·3 years agoYou say the correct label weight, but were the dimensions correct. Most people forget its based on the volumetric weight, not the actual weight. volumetric weight is normally higher.
misflutterby2679
·3 years agoI always prefer using sendle over Aus Post and have done since their inception. I have found they are consistently lot cheaper, alot faster, alot more reliable, their tracking system is excellent, never had an item go missing that wasn't tracked down via investigation, and they collect from your own home. Every courier will have issues from time to time, though I have found their service to be supremely superior to aus post for me in every way. I detest using aus post, from the need to lodge over the counter, reduced hours of operation, the ever increasing delivery times, and items lost, the beurocratic bull**bleep** of claiming lost items because authority to leave means , leave wherever they want to. The lack of insurance coverage without all the bells and whistles that push the price up even higher. The fact that only sellers can claim, despite tracking showing item was sent. Or if a customer tries to claim for damages, ofcourse its on individual assessment and they have no protocol they need to follow so refuse liability.
lil1953
·1 year agoYou must be using a different Sendle. When I have expected a delivery from them, the tracking, communications, etc have been dreadful.
Other services have been worse.
Australia Post has always been the best by far.
I insist on Australia Post whenever possible.
lil1953
·1 year agoAnd never sell thru Ebay. Their system is awful. Needs updating badly.
davewil1964
·1 year agoWhy are you here if you don't sell through eBay?
Or do you only buy.
I sell through eBay, understand what parts of their system I choose to use and do okay.
davewil1964
·1 year agoMaybe they were better TWO years ago.