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eBay accepted third party authentication for handbags?
Summary: The discussion revolves around whether eBay accepts third-party authentication for handbags. Participants expressed various interests and inquiries, but no specific content or viewpoints were shared in the posts.
I keep getting bags rejected by eBay authentication over authenticity concerns, despite knowing the bag's originator personally and/or certifying it with certain authenticators, that eBay doesn't care about. Then, I'm slapped with several day bans on selling, now extending to 10 days each time. I can't go on like this. Is there any third party authentication service for handbags that eBay will take as authoritative enough to dispute their own 'findings'?
Is eBay authentication for handbags even real?
zodiac_woman
·2 years agoYes, two stores, both out now. I guess if your business has not been not authentic vintage French pieces for 2 decades you just wont get it. Have fun with your eBay businesses ladies. Bye
domino-710
·2 years agoMy comment regarding Specsavers was for the so called Authenticators.
sugar249
·2 years agoah, you make assumptions, this is my pretend store i have others.
zodiac_woman
·2 years agoI keep getting bags returned also by the new ebay verifiers, but not because their authenticity is in question! I welcomed the arrival of the authenticators. If I purchased vintage French bags for my own collection 75% of them would turn up as counterfeit. Most sellers just did not seem to know the difference between real and fake, I don't think they had malicious intent, they just did not know how to identify quality. I've sold Hermes, LV and Chanel on ebay for 22 years and had an unblemished record. I was excited about a verification team coming on-board and was proud to send them my 100% guaranteed authentic handbags for their examination... which they promptly returned! Reason? They say my photos don't match. Huh? My photos are of the exact vintage item, any fault is identified in the listing, and my buyers would have been thrilled to receive their purchases, as they have been for 2 decades. This is my livelihood. Today I phoned ebay to discuss and got a rude American woman on the other end who advised me to start selling my items "somewhere else"! So I will. I've closed down 90% of my inventory tonight and will wind up my store by the end of the week.
Frankly I'm disgusted and terribly upset. I suspect the authenticator team will soon reject any bag that is not BNWT. At least they didn't accuse me of selling a fake!
brickworksmarket
·2 years agoSorry to read your upset and when I find myself in similar situations I try to take a step before making any decisions. My guess is as they are used they just err on the side of caution and reject items they may not be sure on or don't have the knowledge to be able to verify.
One issue I can imagine is if one item is returned they likely flag your account then just consider whatever you send to not be genuine. Maybe take a break from sending any in and try in a few months and see if things change.
Selling is hard and you have been doing it long enough to know setbacks are part of it. Best thing to do is not take it personal and treat it like a business and work through problems as they arise. I for one focus my energy from issues like these to moving forward and improving what I have instead of letting it get to me.
domino-710
·2 years agoHaving read Zodiac's post - it seems to me the question was not about ' genuine ' but the fact they deemed the photographs of the item did not - for some reason - match the item sent.
Perhaps they should have gone to Specsavers.
sugar249
·2 years agoI guess unless you have another store, you weren't selling much recently anyhow, so no great loss to Ebay.
I would rather have the authenticators reject a product than let something through, more power to the authenticators.
kh-jean
·2 years agoHi everyone,
This discussion has gotten a bit heated. Please remember that, while it is fine to disagree with others, discussion should always remain friendly and respectful as required by the Community Guidelines .
Thank you for your cooperation.
springyzone
·2 years agoYou are overlooking the main aspect of this. Ebay has put its name to the authentication program.
It is giving its customers a guarantee that the bag they pay big bucks for is authentic.
In fact, it even issues the bag with an authentication certificate.
Ebay has obviously introduced this because before this, they must have had numerous disputes about authenticity. And when you're looking at goods that could cost hundreds or even thousands of dollars, there is a lot at stake for both buyer and seller.
The buyer because they may get a fake and the seller because they could get someone opening a claim but sending back a fake & not what they were sold.
So ebay has a big stake in this. They are not going to want to hand it over to some company that is not affiliated with them. Especially if their own experts are saying the item is not genuine.
Speaking from the point of view of a customer, if you, the seller, had an authenticity program that said a bag was genuine but then ebay disputed this, I would be alarmed, I wouldn't want to go through with the purchase anyway.
I understand that sometimes ebay may get it wrong. There's a margin of error in all human enterprises.
But I don't think you're ever going to persuade them to accept the judgement of an outside company to over rule their own experts. And if a lot of your bags are failing the ebay test and not just the occasional one, you probably need to go back to your original sources and question if you yourself have been ripped off.
twyngwyn
·2 years agoeBay Takes Another Stab at a Consignment Service - EcommerceBytes
sugar249
·2 years agoI think OP has missed something, even before the chinese takeover of Hong Kong, its was the capital of knock off's.
kittys_boutique
OP2 years agoeBay authentication doesn't touch any of the listings from Hong Kong
eBay authentication doesn't touch any of the listings from Hong Kong
Repeated for emphasis.
I ask for help authenticating items SOURCED IN AUSTRALIA SOLD IN AUSTRALIA that eBay is rejecting and you guys go off the handle about Hong Kong.
sugar249
·2 years agoAh but you are the one who introduced Hong Kong in the discussion as your supplier. Read your comment on 03-09-2023 10:36 AM
Ah but you are the one who introduced Hong Kong in the discussion as your supplier. Read your comment on 03-09-2023 10:36 AM
Repeated for emphasis.
*sons_n_daughters*
·2 years agoYou got busted selling fakes. You need to accept that. All the rants in the world won't change that fact.
sugar249
·2 years agoBut, But they say they aren't fakes because they are sourced in Australia. I see they still have heaps of their stuff listed, hopefully Ebay keeps rejecting them.
But I guess they are hoping that the only authentication required is that they are Australian sourced, and who cares if they are fakes sourced in Australia
imastawka
·2 years agoPost by the OP 3rd September 10.30am - ......I don't know 100% that they are authentic,......
Says it all really
sugar249
·2 years agoIt does,
But Ebay must be wrong because their supplier says its ok. I'm confused.
For OP, no I am not on Ebay's payroll, but I would love the job of dealing with this sort of thing, would be a fun job.
kittys_boutique
OP2 years ago1. That was in reply to @imastawka asking about items drop shipped from Hong Kong. Does not apply to items posted in Australia.
2. imastawka, I didn't know that maintaining a healthy dose of skepticism about my suppliers can be taken as proof that I'm selling fakes.
3. "The major point is about finding a better authenticator which I believe we can all agree is a good thing."--posted on page 1. I should add that this means that I'm looking for someone to authenticate my bags more importantly than disputing eBay's findings. Everybody decides to roll over this to throw abuses at me. The animosity in this thread makes me feel like sourcing only known fake bags from now on and listing them all in Italy so nobody doubts them and eBay doesn't check them.
I mean, if I were out to scam people, why bother to list them through any channels requiring authentication in the first place when this can easily be circumvented? Why even bother to list the rest as coming from Hong Kong when that gets an auto black mark from you?
I'm so sick and tired of this thread.
kittys_boutique
OP2 years agohttps://www.vestiairecollective.com/members/profile-20698584.shtml
For reference, everything sold overseas on Vestiaire is checked by their expert authenticators in person and an Expert seller must have sold in volume over the past six months without a single item ever having been rejected on authentication concerns. The volume in our case was 40 items there in six months. It is the same stock as our eBay catalog. So what accounts for this discrepancy? I'm throwing up my hands in despair. Of course, I don't expect any help from you lot.
springyzone
·2 years agoI don't know that we can account for the discrepancy.
I don't believe you are trying to pass off fakes, I can understand you'd be astounded if you have a lot of stock that has passed expert authenticators at Vestiaire without a problem then all of a sudden it is being rejected by the ebay authenticators. I believe that you believe the items to be genuine.
Is it definitely the same stock, delivered in the same batch?
People here are not racists. It isn't racist (in my mind) to say that certain countries such as China are more inclined to manufacture a lot of 'fake' products. From what I can gather, it is not illegal there. I was in China in 2018 and our guide, who was Chinese, even warned us about it. Just as it isn't racist to say certain races or groups have a higher percentage of this or that. For instance, (to use an example that doesn't cause upset) I think the highest % of redheads are in Scotland or of Scottish heritage. That's not racist to say that, it is just a fact. It becomes racist only if you reject someone or something only on the basis of race.
People here aren't doubting the bags because they dislike the Chinese, but because the odds of getting a fake item from China or Hong Kong is higher. We can't go around pretending all areas, all countries and all companies are equal because they are not.
It doesn't mean all bags coming out of HK are necessarily fakes but it probably would put a lot of people on the alert, if that makes sense.
If I were you, knowing that your bags are having trouble with Australian ebay authenticators, I'd be inclined to do what you mentioned and maybe market them somewhere other than Australia or even on another site other than ebay, where you can use the Vestiaire authenticators.
I just don't think that anyone here is going to be able to give you any advice on how to overcome the ebay system & as far as I know, ebay itself doesn't listen much to suggestions, so you're probably just banging your head against a brick wall there.
It may change in time, it depends on who is working there at the ebay authentication centre. Is it possible to ask for details as to why any particular bag failed the test? I've not got high hopes you'll get anywhere, getting a straight answer from ebay is like pulling teeth.
kh-jean
·2 years agoHi everyone,
As users continued to violate our guidelines in spite of the warning previously issued here, this thread has been closed to further replies.
Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
domino-710
·2 years agoeBay don''t give a ' rats ' about Vestiaire.
And that's the best help you are going to get.
domino-710
·2 years agoItems ' sourced ' in Australia - does not make them authentic - no matter who purchased them.
sandypebbles
·2 years agoYou posting abusive rants on replies you don't like says far more about you and the type of person you are than anything else
You did'nt hear what you wanted to hear, so as always your only comeback is to hurl nasty comments
domino-710
·2 years agoBig fail Sandy - you only typed it once. lol
kittys_boutique
OP2 years agoNever mind that they reject only bags shipped from Australia to Australia. If you think the stuff from Hong Kong is the real problem, that's a lose lose for everybody by your own account.
countessalmirena
·2 years agohttps://amp.abc.net.au/article/102686918
Read the link.
There are many sources that might honestly believe they have genuine designer bags. However, the number of very good quality fakes is rising and they are a lot harder to detect. Some high-end shops (eg, Cosette) might be selling some fakes if they do not source every bag direct from the designers.
Unless the item came from, for instance , Chanel, or YSL, or Gucci, etc. — directly — there is a possibility that a costly bag is not genuine. If it’s from China/Hong Kong, the possibility is increased.
You're importing from HK — you say you’re not sure they’re genuine — well, now you can be pretty sure they’re not. Your own authenticator will not be a reason for you to bypass eBay’s own authentication service.
❝If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. There is no opt in or opt out option.❞
and
❝If an item doesn't pass authentication
If your item doesn't pass the authentication checks – either because the inspectors can't determine that the product is authentic, or because the item is not consistent with the listing and photographs – it will be returned to you and the buyer will receive their money back.
It's not possible to appeal an authentication decision. Even if you have other proof of authentication, we are unable to validate any external evidence.❞
daydreams_12
·2 years agoOP has removed all listings that were there yesterday
*sons_n_daughters*
·2 years agoI love the BRAND NEW rare Gucci bag they sold that says it's PRE-OWNED.
domino-710
·2 years agoI'm curious as to who ' certain authenticators ' actually are. ??
kittys_boutique
OP2 years agoNot a single brand of bag, I need an authentication service that eBay can trust. Bag's originator as in the person who gave us the bag, could be a trusted client or even store.
Have people had good experience with Entrupy? Is that pretty much what eBay uses or would they rather dispute that as well?
imastawka
·2 years agoAuthenticity Guarantee for Handbags | eBay.com.au
sugar249
·2 years agoWell there you go, obviously not a trusted client, and do you believe all stores sell legit bags.
kittys_boutique
OP2 years agoI have literally sold the same bag that was rejected by eBay to Vestiaire through their overseas in person authentication service.
domino-710
·2 years agoThat's fine - but will not fly as far as eBay's concerned.
imastawka
·2 years agoIt looks like you're drop shipping a fair few bags from Hong Kong.
How do you know they are authentic, considering the Chinese have a reputation for 'off brand' items?
kittys_boutique
OP2 years agoI don't know 100% that they are authentic, but then again I don't know 100% that eBay is being always truthful about what's authentic or not. Hence the query about finding an authenticator that is better aligned with eBay (that would make calls similar to eBay's whether or not they are 100% correct)
The major point is about finding a better authenticator which I believe we can all agree is a good thing.
padi*0409
·2 years agoI very much doubt that eBay is going to be happy with your choice of authenticator when they already have their own.
imastawka
·2 years agoAnother authenticator would only be for your benefit/peace of mind.
Ebay's authenticator has the final say.
p9games
·2 years agoHaving personally to knock off markets and stores in Shanghai and Hong Kong and seen the prevalence of and cavalier attitude toward knock offs, if you're drop shipping from HK then you are almost certainly selling knock offs and despite your protestations are doing so knowingly.
If Ebay is banning you I count that as a win for the good guys tbh
sugar249
·2 years agoYes, and they really believe they are real, I just hope Ebay hurries up and suspends them, they are a blight on us good sellers.
kittys_boutique
OP2 years agoYou mean Lo Wu which is in China not Hong Kon. All you people thinking Hong Kong is China should kneel a day in front of all the people killed in HK by the Chinese in 2019.
davewil1964
·2 years agoYou should realise that Hong Kon(g) is an increasingly non-autonomous part of China. And has been since 1997.
The Chinese government killing their own citizens is an historical fact.
kittys_boutique
OP2 years agoThey would be from my known clients who had bought the bags in the branded stores in Hong Kong or even outside of Hong Kong on travel. Look, if no suggestions are forthcoming in this regard I would just have to buy Entrupy and see what happens. I hear a lot of false fake reports from Entrupy (well they don't call it fake, they just call it "not identified" or something), which is fine by me as long as there are few false negatives (things they call genuine that eBay will call fake)
padi*0409
·2 years agoEntrupy themselves only give them a 99.1% correct evaluation score - you can be certain that eBay is NOT going to take their evaluation over their authenticators.
sugar249
·2 years agoOh come on stop kidding your self Hong Kong and you are claiming they are real. Thats just a joke isnt it, now we know you are pulling our leg
sugar249
·2 years agoPlus define what you mean by the bags originator. the originator could be the forger
sugar249
·2 years agowhich brand bag,
i-once-was-bump
·2 years agoIs the problem with only one brand of bag?