Ebay are thiefs.
I had a buyer return a very expensive item with some damage. I tried to deduct the damage but the process kept failing. So I contacted Ebay to help. The agent said he had successfully issued the refund with the deduction and there was nothing left to do on my end.
This morning I got a message saying the case had been closed in the buyers favour. Not only was the deduction not made, I didn't receive my FVF back, which was over $600.
I have contacted Ebay who have told me a whole bunch of BS about how the FVF isn't refundable if the buyer opens a case. I have tried explaining that it was me who contacted Ebay and not the buyer but have been given the run around.
Suggestions on what I can do? It's a lot of money to lose.
13 comments
bestbuyaus
·3 years agoI would talk to NSW Fair Trading as eBay come under their jurisdiction.
I would be seeking a goodwill refund of the fees on the basis that the eBay representative appeared to not appreciate the full consequences of a partial refund in relation to the FVF and was negligent in not advising you of the implications at the time you contacted them to process the partial refund.
I have contacted NSW Fair Trading with favourable results in the past. They have direct contact with an eBay representative in Australia.
shoaltech
OP3 years agoDoes anyone not see just how dodgy this policy is? It's designed purely to discourage sellers from making deductions, making it completely pointless to try and deduct for the damage etc. Buyers will of course cotton on to this and realise there are no consequences for returning such items.
twyngwyn
·3 years agoI would be tempted to still 'try again'.....
twyngwyn
·3 years agoso, you have the transcript of ebay staff telling you they made the deduction?
shoaltech
OP3 years agoYes, I have the full chat transcript where the agent confirms. See relevant part below:
shoaltech
OP3 years agoAlso, just to clarify, at this point I don't even care about the deduction for the damage as it was only $65. What I do care about is the $623 in final value fees that Ebay are refusing to refund.
twyngwyn
·3 years agoyou cannot have both, so be careful what you say to ebay on next 'live chat':
Fee credits | eBay
imastawka
·3 years agoReading that link -
You are not eligible for fee credits in any of the following situations:
shoaltech
OP3 years agoI was not aware that a partial refund meant fees were not refunded. Obviously I would never choose to withhold $65 if it meant losing over $600 in fees. In any case, they refunded the buyer in full with no deduction so the fees should be returned.
imastawka
·3 years agoRead the last sentence of my post -- you asked ebay to step in
eol-products
·3 years agoAs we can't see the OP's transcript we can only go by what they originally said was the reason for contacting ebay and that was due to not being able to do the refund themselves.