eBay Auto Return due to "Change of Mind" can I decline? | Selling

novel98 · 2023-12-14T07:56:03.781000Z

Hi there, I have just received a return request from a buyer due to "change of mind" which has been automatically accepted by ebay, and did not allow me to decide whether to accept it. I understand this is how ebay handles returns now -- however in the item description I stated with regards to returns that I do not accept returns for change of mind. Is there any chance that ebay will step in and deny this auto return request as I stated this clearly in the items description, or will ebay side with the buyer regardless?

Discussions

eBay Auto Return due to "Change of Mind" can I decline? | Selling | eBay Australia