eBay fell to new low, are they trying to make this place the most problematic marketplace?
Summary: La discusión sobre el estado actual de eBay refleja la preocupación de varios participantes, incluida yuyu-1981, acerca de la caída de su valor y la percepción de que se está convirtiendo en un mercado problemático. Otros participantes, como sandypebbles, gutterpunkz05, y lezned-toycollector, también están involucrados, compartiendo una serie de respuestas e intercambios que sugieren inquietudes comunes sobre la dirección de eBay. Sin embargo, los detalles específicos de los problemas mencionados no se encuentran detallados en el contenido proporcionado.
I recently sold a used PC part on eBay as an individual seller and achieved 100% satisfaction. The buyer later requested a refund with the reason "not as described"because they didn't like how one of the components worked, and they thought it spun too fast. I was astonished because: 1, in the previous friendly messages, the buyer acknowledged that the item worked fine regardless of their concern over the spin speed; 2, the item is still under warranty; 3, I specifically ticked "no return accepted"
On my page, I did not include any information about spin speed because it is beyond my expertise. I clearly indicated that I don't accept returns, so buyers knew the risk. I prefer them to walk away if they don't trust me. I only sell my used items on eBay; I don't have to sell them to make a living. I am a caring, considerate seller who only sells items I consider to be in good condition. I always pack items well, so buyers aren't affected by DOAs, which is why I have received so many thanks.
After receiving the return request with no option to refuse, I naturally reached out to eBay for assistance. You can imagine how addled I was because I had no idea about eBay's so-called buyer protection policy at the time, which requires sellers to accept returns and refunds once buyers click that magic button-"not as described." I was shocked when eBay staff online strongly encouraged me to accept a return request and then report the buyer later so that I could receive up to 50% of the item's value as compensation.
WTH ARE YOU DOING, eBay? What a twist, malicious and poisonous logic you have! I genuinely want to sell my used item in good condition, not play your twist game! You either intervene fairly and justly, or you don't intervene at all! What you are doing only creates more trouble for both buyers and sellers!
Later, I learnt about the so-called "buyer protection" policy and felt deeply bullied and betrayed. I decided to follow my conscience and proceed logically. I reported the buyer before approving the refund request, in the hope of blocking the unreasonable request rather than setting up the buyer later. A few days passed, no response...
On the last day of the ultimatum to accept the request, the buyer reversed course and cancelled it. They told me they had somehow solved the issue that had been concerning them. I am genuinely happy for them, but disgusted by eBay's role in all this trouble.
If buyers can request a refund anyway by simply clicking "not as described", regardless of the accuracy of the description, then please honestly remove the "no return accepted" option from the seller's page so the seller doesn't have an illusion that they are still selling in a fair environment.
Now, eBay has become a dilemma for me. Such a policy increases risk to an unimaginable level for second-hand goods sellers like me. I am looking for other marketplaces like many other users; it won't surprise me if I stop listing anything here soon at all.
*casey*
·9 months ago"In the previous friendly messages, the buyer acknowledged that the item worked fine regardless of their concern over the spin speed"
"On the last day of the ultimatum to accept the request, the buyer reversed course and cancelled it. They told me they had somehow solved the issue that had been concerning them"
That's very good news for you because there's always a chance, not uncommon at all, that a buyer could send you back a completely different item eg: their old version !
You'd then have to prove it wasn't yours (unlikely you'd win), you'd lose the dispute and the buyer would have no doubt kept your original item and received a refund of $428
And exactly the same thing could happen with your $450 camera.
If you're going to keep it listed on eBay (I wouldn't) I recommend you add to the listing
"cash on pick up preferred"
countessalmirena
·9 months agoMy staff didn’t tell you anything, OP… 🤔 They’re too busy feeding the pheasants and polishing the solid gold bathroom fixtures. 🤭
You will need to understand how eBay deal with perceptions of items not as described. You mentioned that you don’t know much about spin speed. That unfortunately doesn’t protect you: ignorance of an aspect of the part isn’t a defence against INAD complaints (Item Not As Described). I’d be wary about selling used computer parts on eBay, but there are some things you could do before listing…
1) Get a computer expert to inspect the part and provide a written report on condition, or
2) list the part with condition as “for parts”, although you can state in the description that to the best of your knowledge it’s in working order but without any guarantees.
countessalmirena
·9 months agoOP, the community members here are not eBay employees or in eBay’s pay. We voluntarily help on these boards and will provide factual information from our own experience or from knowledge of the policies. I’m a buyer only, for example, but I am sadly aware that I know more about selling on eBay than some sellers - simply because I have read and keep up with eBay policy changes.
Being rude and accusatory is probably not your best option. We can help sellers unaccustomed to eBay as it currently is, but calling people trolls is neither called for nor accurate – and is unlikely to garner much in the way of assistance.
NOTE:
I - as a buyer - received all of the eBay communications (eBay message inbox AND emails) about the changeover to Managed Payments. I still have them in my email inbox. You may not have taken any notice of them … but you’d have received them. If I recall correctly, they date back to about four years ago…?
The “no returns” option has applied to buyer remorse only for many years.
I strongly suggest you read through eBay help pages and policy pages to make yourself aware of how to sell safely on this platform. In addition, ask here for advice if you’re not sure (unless you’ve used up all goodwill on these boards). The suggestion that you be particularly careful with selling high-prices items is a case in point.
Here are some links to get you started:
https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210
(Money Back Guarantee policy page)
Selling overview: https://www.ebay.com.au/help/selling/selling/start-selling-ebay?id=4081
Before selling anywhere, it is common sense to read the terms and conditions, how to be paid, what to do in the event of an issue, etc.
Here’s the User Agreement: https://www.ebay.com.au/help/policies/member-behavior-policies/user-agreement?id=4259
yuyu-1981
OP9 months agoDon't get me wrong, I didn't come here for help. When I really needed help, your staff told me"to accept the return request and then report the buyer later so that you could receive up to 50% of the item's value as compensation"
Now, you guys told me it's my fault...
yuyu-1981
OP9 months agonow, it's sellers turn
yuyu-1981
OP9 months agoNow, everyone can see what those eBay-paid trolls are doing: keep blaming sellers and buyers. The fact is, I registered and started selling 13 years ago. And I have never received any email or notice about the policy changes, not even once! Those trolls are telling us: read the terms every single time when you log in. No wonder eBay has been losing buyers for the past years. 😂
sandypebbles
·9 months agoKindly grow up
You have time to make your little graph, you have time to read basic policies, that you agreed to and not to pretend you didn’t know or that something has changed
No idea what policy changes you are referring to in any case
The ones in question here have been in place for years, no returns has ever meant anything other than change of mind for a start
As for your well worn out line of other members being paid by eBay only proves you have zero valid argument. It is the go to response from everyone who does not like getting a factual response so they throw a tantrum instead
lezned-toycollector
·9 months agoeBay fell to new low
So you consider upholding their policies and doing exactly what you knew they would do as being a "new low".
By listing the item you confirmed acceptance of the UA (specifically point 10. Returns and eBay Money Back Guarantee), so you didn't find out later at all. If you didn't bother to read any of the information you were provided and just blindly agreed to it, that's entirely on you - but it's still proof that you knew about and accepted the policy before listing your item.
I think that's a brilliant idea. You really shouldn't list anything at all until you fully understand the eBay UA and all policies which apply to your activity. As you've found out, trying to make things up as you go and doing your own thing will generally cause you grief. It's obviously much better to know and follow correct procedure from the outset... after all, you wouldn't want to void any seller protection you are afforded.
yuyu-1981
OP9 months agoThese are all terms I can see when I list items. Where are those rubbish terms you're talking about?
lezned-toycollector
·9 months agoI'm not paid by eBay - nor am I a troll. I'm simply trying to assist by pointing out the obvious.
If you bothered to take but a second to read the information in the screenshot you've posted, you can clearly see where it says, "By selecting List it, you agree to pay the above fees; accept the eBay User Agreement, Payments Terms of Use and Marketing Program Terms; acknowledge reading the User Privacy Notice, agree to offer products and services that comply with all applicable laws, and assume full responsibility for the item offered and the content of your listing."
The simple fact that you sold something is proof that you selected "List it" and in doing so you accepted the eBay UA - whether you like it or not.
You've actually been given clear and factual information, yet you're still ignoring what's right in front of your face, and trying to blame shift.
Nobody's having a dig at you, but simply pointing out what you should already know and have agreed to accepting prior to listing.
So instead of shooting the messenger, perhaps you should take some responsibility for your own actions.
Edit: a registered member of 13 years should know better
yuyu-1981
OP9 months agoWhere does it say: "sellers must accept returns and refunds once buyers launch such a request, regardless of the accuracy of the description and the disclaimer of no return accepted? " 😂Shameful scam!
lezned-toycollector
·9 months agoSeriously? You haven't seen any reference at all to point 10. Returns and eBay Money Back Guarantee?
Not only did you ignore it when you accepted the UA, but you've obviously ignored it in every one of my posts in this thread as well.
lezned-toycollector
·9 months agoPerhaps this C&P that you accepted may help...
When the item received by the buyer doesn't match the listing
Actions and timeframes
Deciding the outcome
Exclusions and special coverage
Sellers are required to deliver the item as it was described in the listing. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns.
Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund.
Both buyers and sellers must meet all applicable return requirements. If an item is being returned, the seller is responsible for return postage.
But then again, obviously you know better, and attacking me will somehow change the policy to align with your expectations.
yuyu-1981
OP9 months agoYou are so funny; you appear unable to understand humour. Where does the seller page tell me to check the eBay Money Back Guarantee, which is apparently a policy for buyers? 😂
"You are under arrest", says the police officer
"What? What have I done? Which law did I break?"
"About that, you need to read all the laws in this country to find out"
"How do I know I should read everything? I read the law you showed me: as I can walk on this street"
"Other laws say you can only walk on this street normally if no one asks you to walk with your hands."
"But that doesn't make sense and conflicts with the law you show me that I can walk on this street on my feet"
"As I said, you need to read all the laws to walk on this street "
"Why didn't you show me in the instructions given to me?"
"As I said, it is your responsibility to read all laws all around this country"
yuyu-1981
OP9 months agothis is what I see
This is what you say :
"You are under arrest", says the police officer
"What? What have I done? Which law did I break?"
"About that, you need to read all the laws in this country to find out"
"How do I know I should read everything? I read the law you showed me: as I can walk on this street"
"Other laws say you can only walk on this street normally if no one asks you to walk with your hands."
"But that doesn't make sense and conflicts with the law you show me that I can walk on this street on my feet"
"As I said, you need to read all the laws to walk on this street "
"Why didn't you show me in the instructions given to me?"
"As I said, it is your responsibility to read all laws all around this country"
lezned-toycollector
·9 months agoLook... sprouting off at me won't change eBay policies.
You accepted the UA - end of story. It doesn't matter what type of spin you try to put on it, or how much blame shifting you attempt, the fact remains that you knew the policy and how it works... and you listed the item knowing that eBay policies apply to everyone INCLUDING you.
You don't get an exemption because you don't like the policy. What you get is to not use the site if you disagree with the site rules. If you decide to use the site (as you did), then don't chuck a wobbly because the policies aren't just fluff talk and they actually do apply to you.
You want to bring up laws and police... and unfortunately you're wrong again. Ignorance is no excuse for breaking any law... and that's all there is to it.
As for your current eBay situation, you chose to accept the UA. You weren't forced to do so, but you acknowledged your acceptance by listing an item. You don't get to accept the UA and then claim ignorance down the track when it no longer suits you... and that's the bottom line.
You've been given factual information here, and now there's nothing more anyone can do for you.
I will leave with this solid piece of advice, though... it's in your own best interest to not list anything on any site until you've read and understand the UA and all policies which apply to your use of the platform.
That's it from me. Have a great day 😊
gutterpunkz05
·9 months agoSorry, but is not ebays fault you are not aware of seller basics. Also do some research on selling electronics/parts etc, might save yourself s0me future grief.
sandypebbles
·9 months agoPosting here is not communicating with eBay, this is a member forum which eBay very rarely read
So you need to contact them if you want to tell them what you have posted
Putting 'no returns' only applies to change of mind returns. And while this or any buyer *may* have well changed their mind, if they open a dispute, 'no returns' is meaningless
No need for it to be removed, sellers are responsible for knowing what it means
No need to tell other members you are leaving
You do need to be aware of the selling basics though, especially when you comment 'you had no idea' more than once
But I really do strong suggest you either remove the listing for the very expensive camera, or read the basics, that camera is going to attract every scammer out there, (especially cameras for some reason) from inexperienced sellers will usually end in tears
Hopefully you are also fully signed up to Managed Payments and read the basics around that since you have not sold in a long time
And that eBay most always sides with the buyer