eBay has now written their own scamming policy…
After 17 year of being a loyal customer, with 100% Positive feedback with 226+ people since the year 2006, they tweak a few things, change some policy and now are taking MY MONEY that someone gave to me after I had given them (handed over) one of my personal items (that was for sale), buyer is happy and got their item, but eBay has scammed MY MONEY to use for their own purposes, until they see fit in ‘their eyes’ that I can have MY MONEY - Apparently just taking out their ‘very healthy’ fees aren’t good enough anymore.
After many years of loyalty of using eBay and working hard to get a 100% Positive feedback with 226+ people since the year 2006 - being a relatively a low level user, but alway packed things well and sent them quickly, I was so sad to lose all my good (excellent) feedback. I had temporarily went to the UK, where they transferred my account - with my good rating (eBay advised this), but now I'm back in Australia they can not (will not) reinstate my account back to Australia (due to a policy/payment system change).
eBay advised me to start a new account in Australia (17 years to go, to get my feedback back where it was before), just pathetic behaviour by eBay (belligerent), with eBays all new increased fees you'd think they would treat their loyal customers better.
Insult to injury, they now hold your money back from you, it now take 2-3 weeks to receive my money, and can not tell me when this will stop.
NO WONDER people are going to Facebook Market place.
kh-stanley1
·3 years agoHi everyone,
This thread is getting a bit heated, please remember that, while it is fine to disagree with others, discussion should always remain courteous and respectful.
Thank you for your cooperation.
gutterpunkz05
·3 years agoYou understand absolutely nothing of the new payment system.
All you have done apart from rant, is display your total ignorance.
dabr6376
OP3 years agoNot ignorant, this is a basic pick up transaction, it use to be I put something up for sale, someone pays me for the item, eBay takes their fees, I get my money, and I send off my item or someone comes and picks it up - never a problem for the last 17 years. What has happen is in these instances is the buyer has bought my item in good faith, and has picked the item up (very happy with it), left good feedback, so the buyer now has my pre-owned item, but I have no money , eBay says they've changed policy, and I won't see my money for 2-3 weeks (and they're effectively using my money for their own purposes), at the end of the day it's my money not theirs.
Ps...I'm not a business, this is selling my personal items.
gutterpunkz05
·3 years agoAs stated, you have no idea at all. For starters money on hold can not be used for any purpose, it does not accrue interest etc. It is illegal for such monies to be used for any purpose.
Your funds will be held for up to 30 days and under a new reserve policy 10% may be held for 60days, or you may be required to have a set amount held in reserve.
All things you should have made yourself aware of before listing anything for sale.
p9games
·3 years agoEbay probably isn't the market place for you. If you're selling a few personal items better off using FB or gumtree or something. You'll deal with a bunch of tyre kickers, scammers and so on, but it's free.
Ebay is not really the best place to declutter a few personal items. It's a sophisticated marketplace with a lot of software integrations. It's designed for business to sell at scale, not for selling knick knacks.
gutterpunkz05
·3 years agoHi p9, you are right that ebay has evolved into a sophisticated marketplace, it is still extremely easy to use for the small time seller, and even the intermittent seller is still welcome. However you need to keep up to date, if you knew all policies etc backwards 5 yrs ago but have failed to keep up, then nowadays you know virtually nothing.
For mine, managed payments is up there with sliced bread.
And as for payment holds, which have been in place for approx 6 yrs, I am aware that should I take a break from selling via ebay, if I then decide to start selling again the payment hold policy will apply to me, the same as it does to every other member, business or not.
No point whinging about loyalty, FB etc
*sons_n_daughters*
·3 years agoI recently sold an item on an account that hadn't sold anything for over 12 months. I was absolutely astonished when a few days after postage I got an email saying my payment had been sent. Sure enough, the next day it was in my bank. I was fully expecting the 30 day hold. It was there in under a week.
I believe this is probably the exception to the rule.
gutterpunkz05
·3 years agoHi SnD, There was a post here recently, where someone sold a few items, got paid for the first couple and then holds were applied. Don't know if a few manage to slip through, or if ebay takes the transaction amount into consideration. The case I mentioned the first couple of sales were low value, followed by significantly higher value sales.
I do know that ebay take the transaction value into account, when deciding if to release funds early.
*sons_n_daughters*
·3 years agoMine was a low value sale ($49 + postage). That could be why. I'm still assuming it was a one off and if that account does get another sale, I am well prepared for a 30 day hold, despite my items being low value (between $10 and $70 + postage).
padi*0409
·3 years agoGood luck with Facebook, there's more no-shows and scammers there than there ever has been on eBay - and with a vastly smaller buyer pool to sell to.
jellybirddesigns
·3 years agoThere are still millions and millions of sellers on the platform, and most of them had stayed up to date with Ebay's policies.
The Managed Payments system has been in place for almost 3 years.
Loyalty, time and feedback are irrelevant - you need to sign up for the new programme with verified ID and a bank account. All the major platforms have this protocol and in fact, Ebay was probably the last one to introduce it. If you sell on Amazon or Etsy it is a requirement before you can even open an account.
As for when it will "stop" - it really depends on how often you sell. For new and infrequent sellers, money is held for around 30 days. Sending on time with tracking helps, but funds can definitely be held for this long. If you become a frequent seller, this requirement will fall away after a few months and then you'll get your money according whatever schedule you set up in your Seller Hub.
Ebay's fees have not increased - it has been approx 13.4% (depending on category) for more than 10 years. Before it was split between Ebay and Paypal. Now the fees are taken out upfront by Adyen and you get the balance to your bank account.
dabr6376
OP3 years agoI'm not a business, this is selling my personal items.
After many years of loyalty of using eBay and working hard to get a 100% Positive feedback with 226+ people since the year 2006 - always going to that extra effort for buyer with communication for either pick or sending (alway packed very well). Not one bad transaction for 17 years, so that counts for nothing...like I've said before
this is a basic pick up transaction, it use to be I put something up for sale, someone pays me for the item, eBay takes their fees, I get my money, and I send off my item or someone comes and picks it up - never a problem for the last 17 years, 'til now.
What has happen is in these instances is the buyer has bought my item in good faith, and has picked the item up (very happy with it), left good feedback, so the buyer now has my pre-owned item, but I have no money , eBay says they've changed policy, and I won't see my money for 2-3 weeks (and they're effectively using my money for their own purposes), at the end of the day it's my money not theirs.
sandypebbles
·3 years agoWhat actually is this 'scamming policy' you post about?
Are you referring to Managed Payments
Or the policy that has been in place for years when it comes to holds on funds?
You will want to end your current listings as the hold on funds will also apply to those items if they sell
You listed, ticking you had read and agreed to etc etc etc
Not sure why you only have to wait 2-3 weeks, when other new sellers (and all sellers who have not sold in some time have to wait 30 days)
Assuming you have fully completed sign up to Managed Payments (which came in 3 years ago, so not new, and no, there is no interest made by eBay on funds on hold) and it was announced it was coming two years before that
If you have not done all you were required to do and completed Managed Payments sign the you don't get it at all
Nothing new
No new policy
No scam (in this instance)
Same rules for everyone
Everything available to you, when you listed your item but you apparently overlooked and ticked you had read and understood when you had not
And no, nobody here works for eBay, and eBay do not read anyone's posts here
dabr6376
OP3 years agoNo, not 'Managed payments', you don't understand, I'm talking about a basic pick up transaction, it use to be I put something up for sale, someone pays me for the item, eBay takes their fees, I get my money, and I send off my item or someone comes and picks it up - never a problem for the last 17 years. What has happen is in these instances is the buyer has bought my item in good faith, and has picked the item up (very happy with it), left good feedback, so the buyer now has my pre-owned item, but I have no money , eBay says they've changed policy, and I won't see my money for 2-3 weeks (and they're effectively using my money for their own purposes), at the end of the day it's my money not theirs.
Ps...I'm not a business, this is selling my personal items.
countessalmirena
·3 years ago@dabr6376,
I'm afraid that it is you who does not understand.
It IS all about Managed Payments.
Managed Payments involves the following:
dabr6376
OP3 years agoI'm afraid I do understand,
Same bank, positively verified once again, not a new seller, I've been with eBay for 17 years with 100% Positive feedback with 226+ people since the year 2006 - always going to that extra effort for buyer with communication for either pick or sending (alway packed very well). Not one bad transaction (all positive with eBay making money from me) for 17 years, so that counts for nothing, like I've said before...
this is a basic pick up transaction, it use to be I put something up for sale, someone pays me for the item, eBay takes their fees, I get my money, and I send off my item or someone comes and picks it up - never a problem for the last 17 years, 'til now.
What has happen is in these instances is the buyer has bought my item in good faith, and has picked the item up (very happy with it), left good feedback, so the buyer now has my pre-owned item, but I have no money , eBay says they've changed policy, and I won't see my money for 2-3 weeks (and they're effectively using my money for their own purposes), at the end of the day it's my money not theirs.
eol-products
·3 years agoWhen someone picks up an item already paid for ebay either gives them a code you can enter into ebay to verify they collected it. Or if you both have the ebay app they have a barcode you can scan.
Doing either one may release the funds sooner as it shows the buyer now has it.
I do find messaging the buyer beforehand to bring the code or have the app helps most times.
dabr6376
OP3 years agoThank you for this, nice to have someone understanding my problem, rather than jumping on my throat (there appears to be a lot of superior keyboard warriors that must live and breathe eBay in this community) . I will look into this, also I don't know why eBay did not suggest this when I've talked to them, but I will investigate.
jellybirddesigns
·3 years agoWhy didn't you just make your item Cash on Pickup?
Would have saved you a whole lot of grief.
You're lucky the buyer loves the item. A buyer intent on scamming you would know that you did not use the pin and QR code that it now sends to buyers and which should be entered into the Ebay app as proof of "delivery" to the buyer. If the buyer opened a case now, you would lose your money.
I think you've caught yourself up in a tangle. You didn't use the pin/code and neither did you take cash. Ebay has no way of knowing that the buyer happily has the item. Your money is sitting as pending partly because you're an infrequent seller and partly because you haven't proved delivery. Your money will eventually make it's way to your bank account, but it will probably take the max amount of time (30 days).
It really pays to stay up to date with what's happening on the platform and read seller guidelines for the new protocols.