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EBay is now issuing refunds to buyers even though item has not been returned?
EBay is now issuing refunds to buyers even though items have not being returned.
I feel so let down.
I have a buyer who was nt happy with her item and asked if she could return it, no problem we said, still waiting for item to be return? Just receive a notice from EBay saying they have ruled in the buyers favour.
EBay has now given my buyer a full refund and gets to keep the item.
Why are buyers allowed to keep items and not have to return?
Why are sellers penalized?
Why is it all for the buyers?
This is going to open the flood gates to buyers to open disputes without having to be accountable for returning items. Especially if its as easy as saying they don't want the item?
As a seller we consistently have to send items with tracking as proof as delivery.
I have just tried to send an appeal and surprise it wont send, just another glitch.
Sorry feeling very let down.
valcampi-77
·3 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
agcam
·3 years agoI am P****D off with ebay. Buyer opened a case even though I had every intention of refunding buyer who had a very weak nit picking complaint. Buyer was refunded by ebay after I had been paid out. I sent buyer a prepaid return satchel at buyer's request and have not received item and buyer won't answer my messages. I now note that eBAY will be deducting the refund made to the purchaser from my next payout. I have paid two lots of postage,and ebay fees to the total of $35 and the buyer will have paid nothing and has my sterling silver necklace worth about $65 plus a couple of freebees I gave her. Unconscionable !!! eBay message said I was not at fault in the matter
I have a listing ending tonight - i will probably be cancelling it today to thwart the payout to eBAY and will be cancelling my ebay membership
domino-710
·3 years agoApart from the fact this is an 8 year old thread.
We already know of your sending a return satchel in an untracked envelope.
Big mistake.