Ebay keep refunding my buyers in the middle of me resolving issues | Selling

edwo3948 · 2025-01-22T12:37:16.314000Z

Basically, despite having a 100% customer satisfaction rating, I took a pile of envelopes to the post office and sent them and was greeted a couple of weeks later with four separate people saying that their item had not arrived. Obviously, they went into a pile somewhere and got lost in the post office, because it's never happened before. Ebay sent me the obligatory message with options such as 'refund your buyer,' and 'message your buyer,' so I messaged each of them saying that I would send another one, as each of the requests said, 'Customer still wants item.' I sent the replacements, and then ebay, clearly not having read any of this correspondence, refunds all of them their money back. I then speak to an, as usual, polite, but utterly incapable of grasping basic concepts, customer service representative who kept repeating the phrase, 'But you didn't add tracking.' I know. I know I didn't. The items were cheap, so tracking was not realistic. It said that it didn't include tracking on the listing. That was not my point at all. My point was that they asked me to communicate with the customer, which I did, and then stepped in anyway, and essentially stole money from me to pay these people, several of which will have now probably received 2 copies of what they ordered. Eventually the customer service representative said, we're going round in circles, as you can't prove that these items were sent (which I can't because the replacements won't have even arrived yet) and shut me down. They're now telling me to contact all my buyers and ask for the money that they have refunded them. No. That's ridiculous and invasive, and I'm not risking my rating on it. Why do these big corporations think they are at liberty to dip their hand in my pocket and take money out without so much as even speaking to me or reading correspondence? They made a mistake, and rather than correct it, have just doubled down on it being my fault. I've now lost two of each item, and all the money, for four separate transactions. Does anyone know what I can do about this? Who to speak to?

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Ebay keep refunding my buyers in the middle of me resolving issues | Selling | eBay Australia