EBay lifetime ban lifted, still restricted? | Selling

jessh-8579 · 2025-10-20T00:26:19.676000Z

Hi all, I really need some help. A few years ago I needed emergency spinal surgery and I spent a few months in hospital, as a result of falling behind with my store I was given a two year ban.They told me I could appeal after two years and I would get my account back.Okay, no problem I thought.For those years I lugged around 30K worth of stock in the hopes of returning to my eBay business. Those two years pass, I appeal.Ebay comes back with a lifetime ban.I am beside myself because I knew the rules and knew if I tried to sell in those two years I'd risk a life time ban.They claimed I had made a second account (I hadn't) but couldn't locate a mobile number or email address associated with this mysterious second account (because it didn't exist) so I appealed that too, and after three months of back and forth, fighting tooth and nail the life time ban lifted. I got a message last friday from eBay saying all your account restrictions are now lifted, you have full access to eBay again and can list up to 20 items a month.Amazing I thought!So I went to finally make my first listing.Only to get the following message."You are unable to sell on eBay" So I try to go to the help section.Help section isn't working.I cannot connect with an agent or get a call back?They have disabled the help section on my account, I can't use it.I then email them, asking them why I am still restricted from selling despite all my restrictions having been lifted.They inform me that eBay were forced to place a seller restriction on me because I have been a below standard seller for some time?!I haven't been a seller at all for YEARS?I have been under a ban?Yet my seller hub reflects that I can sell up to 20 items and up to $1000 in sales per month? I don't understand.If my life time ban and other restrictions have been lifted why am I still being restricted and treated like I am still banned? It makes no sense that I can't access the help section either.It's like they're trying to block me from being able to contact them. I could understand all of this if I was a dodgy seller, or I had really done something wrong, but I needed to have emergency surgery and needed to take a step back from eBay?I am a human being!I don't know what else to do?!I am utterly exhausted after fighting with them for months now just to be able to sell again.Who can I contact to lodge a complaint?!

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EBay lifetime ban lifted, still restricted? | Selling | eBay Australia