Ebay payout holds
Summary: thedartweb reported issues with eBay withholding funds from two completed sales despite fulfilling all requirements and confirming deliveries. They experienced conflicting responses from eBay support and were unable to identify any specific reason for the hold. *casey* and others discussed potential policies regarding high-priced items and suggestions for resolving the issue. Some participants debated the applicability of Australian Consumer Law, while thedartweb expressed frustration with eBay's practices. The discussion highlighted confusion over eBay's procedures and a lack of transparency.
eBay withheld the proceeds of two completed sales: AU$2,200.00 for a Hegel amplifier and AU$2,008.94 for a Lyngdorf amplifier. After eBay deducted its fees and postage charges, my account showed approximately AU$3,635.15. The funds were marked as available, but the payout button was disabled and I was told to resolve unspecified “open issues”.
On 10 August 2026, eBay required me to verify my identity, pay any outstanding charges, resolve buyer disputes and provide tracking. I completed these requirements immediately. There were no outstanding fees, disputes or claims, and delivery was confirmed.
I contacted eBay six times between 17 and 23 August. Staff gave conflicting timeframes of 72 hours, three days, seven business days and up to 30 days. They claimed a verification email had been sent but could not identify it. One agent confirmed all requirements were complete but could not explain what was being verified, why the hold remained or when I would be paid.
eBay’s own system described the issue as “Account hold – No transaction hold” and reported that funds had been released, while the payout button remained disabled. This outcome is unacceptable because eBay retained thousands of dollars without providing a clear reason, an accurate timeframe or an effective way to resolve the problem.
nichri6180
·2 weeks agoI hear u it’s bullcrap for a revenue of 4.3 billion last quarter the keen afford to pay people properly
e_purchasing
·2 weeks ago · EditedI am pretty sure that new sellers selling high ticket items would have a payment hold period even if tracking shows delivered.
"Account hold – No transaction hold" means your overall eBay Account has a general administrative or verification requirement, but your individual sales proceeds are not currently blocked by specific transaction-level payment holds
gutterpunkz05
·2 weeks agoHi there, I noticed it stated in your listing, that you were selling to pay off debt.
Could your funds be on hold at request/demand of external agencies.
thedartweb
OP2 weeks agoHighly unlikely
gutterpunkz05
·2 weeks agoNo worries, as long as you are aware of what external agencies can influence managed payments, not only during the verification process but also at anytime thereafter.
thedartweb
OP2 weeks agoWhich external agencies can influence eBay’s internal payout procedures?
*casey*
·2 weeks ago · EditedWhat does does the payment tab in your seller hub show ?
No matter what conflicting stories you've been told, even if you're fully verified, I think it's very likely that as a new seller selling high priced items , eBay will apply the rule of
High-priced items
"For certain high-priced items, funds from the order will be placed on hold for 31 days after the transaction date to give the buyer enough time to report any issues after they've received and inspected the item"
"delivery was confirmed"
Did you use eBay labels so that tracking was uploaded ?
If not, that's another 31 day hold
thedartweb
OP2 weeks agoIt says: Your payouts are on hold. Please resolve open issues to restore your payouts. Go to your messages to get more details.
I go to messages and there's nothing. I know about the High-priced items policy, but nothing anywhere else says that is the reason. Everywhere else says my funds have been made available. Plus, both buyers have provided positive feedback on the transaction.
thedartweb
OP2 weeks agoYes, I used ebay labels, tracking updated, and both items are delivery confirmed with positive feeback:
"Great communication, very safely packed, exactly as described"
hustlenbustleau
·2 weeks agoWithin Australia Consumer Law there's a 30 day cooling off period. If the buyer wants to return the item Day 29 and you run off and close your account with the money Ebay is on the hook, unfortunately unless you sell alot and have had a history of a clean selling record you wont receive your funds until this cooling off period is complete. If the buyers are happy then you should have nothing to worry about. Unfortunately you are going to have to wait for the funds, just set automatic payouts and count down the days.
*casey*
·2 weeks ago · Editedhustlenbustleau
"Within Australia Consumer Law there's a 30 day cooling off period. If the buyer wants to return the item Day 29 and you run off and close your account"
That information is incorrect !
Unless stated, there's no automatic right to a cooling off period when buying from stores or online , let alone from a private seller selling used items from around the house (OP)
And sellers can't close their accounts if they've had recent transactions in the last 30 days. It will take at least 60 days after that to be closed
"Unfortunately you are going to have to wait for the funds, just set automatic payouts
The OP's Free Selling and will be unable set automatic payouts.
All Free Sellers have to request a payout.
And at this stage, there appears there may be a problem with the OP's 'account' which needs to be rectiified ... or the OP will be waiting forever!
hustlenbustleau
·2 weeks ago · EditedSorry I don't use free selling so not all up to date on it. My bad I guess on the details but hardly the core of the issue.
I'm aware you cant officially close your account but you can just stop responding completely and watch it get suspended and closed for you hence why its a protection for Ebay and against the OP.
My point stands though, wait for it, then receive it.
hustlenbustleau
·2 weeks agoThere is a 30 day cooling off period although not written into law directly every legal protection is set in place that it may as well be, to be honest its worse than 30 day cooling off for sellers.
1) I found the OP's original listing with a 30 day returns stated.
2) Regardless of the 30 day "Cooling off period" if the item because fault in an unreasonable amount of the time the OP doesn't have to refund the cash but provide another working item that is the same and or better. I doubt the OP is selling these at bulk due to cost and low items sold. So if the item stops working in 2 months time under ACL they can have a case and some people will make that case when an item costs $2506.
"Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business if the goods purchased are faulty, not fit for purpose or don't match the seller's description."
3) The thresh hold for items to be "Not fit for purpose" or doesn't match seller description is absolutely unreal in the buyers favors, they can say quite frankly whatever they want and win a IND case with the right keywords as ebay takes their word for it.
So yes at this time it is cash that is the only thing the OP provides so holding the only leverage the OP has makes sense from a business standpoint, its also to discourage scammers due to the rising seller discourse that seems to have slowly risen since covid as more people than ever online shop.
Unfortunately the "Free Selling" has opened a can of worms for a lot of new sellers that quite frankly get abused by Ebay sharks acting with malicious intent.
thedartweb
OP2 weeks agoEBay couldn’t care less about Australian Consumer Law. Or doing the right thing by the people that support their existence. Everything is done at arms length - it makes me despise capitalism
davewil1964
·2 weeks agoIn Australia, consumers have a legal right to obtain a refund from a business if the goods purchased are faulty, not fit for purpose or don't match the seller's description."
And there is the rub - a BUSINESS, not a private seller.