@down-underdeals0 wrote:

I am a new seller where every item I have sold has been delivered to customers and only had two customer negative feedback one was a misunderstanding and the other the buyer lied ,

anyone know why this is how i can get it fixed this makes it hard for me to ship out orders. Yes I tried to appeal the negative feedback both times but ebay seems to only care about customers and never listened to my side of the story as well as same with trying to report them or appeal to ebay direct.

I am a buyer, not a seller, but even I have heard of the 30 day hold on funds for new sellers.

It isn't as if you can't eventually get that money but you have to be able to afford to pay the postage costs etc out of your own pocket for that month.

What has amazed me is that you seem to have this misguided view that you're performing well.

You're not.

You actually had one positive feedback where the customer was generous in my view, as you cancelled the order. One of your negs was for exactly the same thing. If you can't get the stock to 2 people out of a handful of orders, that is pretty pathetic.

Plus how dare you say the other customer was a liar. Their feedback was detailed and had the ring of truth to it, to me. Have you even measured your shirts to double check they match the chart? I bet the answer is no, as you seem to be drop shipping them.

Saying no refunds or returns etc is meaningless if an item isn't as described or is faulty.

I am glad ebay upheld the negatives. You need to do better, all round.

PS I learnt something new today. Had no idea ebay gave automated positive feedback after a week to new sellers. How lucky are you. What happens if one of those buyers though isn't happy? Most buyers would assume they had 2 months in which to give feedback, I would have.

Probably not related to feedback, but more likely your sales metrics.

Are you now classed as a below average seller?  If so holds and additional fees are likely to apply.

I  strongly suggest  that you remove  "Made In Australia"  from your images.

The images you've copied from sites such as AliExpress, Shein  and others.

IF  you're drop shipping , read this

https://www.ebay.com.au/help/policies/selling-policies/third-party-fulfilment-policy?id=4718&srsltid=AfmBOopoI9E6ZaRm8ZVu4AHBFv6gTnyCFlMJUcEmR9lK1kXMnrNg8Z6D

Your feedback shows just 2 successful transactions and 3 where you've provided a woeful buyer experience.

Without the 4 eBay generated feedback, only 40% of your transactions have been of an acceptable and expected standard.

Forget the payments on hold... I'm extremely surprised that you're still able to sell at all.

You should be thinking yourself lucky and trying to fly under the radar, rather than drawing attention to your sub-standard practices, thereby outing yourself on a public forum.

Please read this link -

Payments on hold | eBay

Not sure how you got instant payout as a new seller

All new sellers are suppose to have a 30 hold on funds, which sellers agree to when listing

And yes, you are indeed suppose to send items within your stated handling time and not wait for the holds to be up

And you are right, eBay is all about the buyer

If a buyer says so, that is what happened

Regardless of if the buyer is telling the truth or not

There is no 'way around' the holds on funds you agreed to when listing

The only way not to be seen as a 'new' seller, is to tell enough/often enough

Plus also 

And not fall below standard 

with 77.8% 

AND, you cannot 'state' no returns when the item is not as described

No returns is for change of mind only

Also, are you using your own photos?

And are you drop shipping?

Your listings have all the hallmarks of those things