Ebay put my payout on hold | Selling

bhbyf_rfnz · 2023-06-23T10:18:19.985000Z

Dear sellers, We just happily sold an item, and buyers paid. The item was sold on local pick up condition. I was shocked to find out that eBay put our money on hold and asked me to verify my details, which I did. Twice! Nothing happened after that. Still on hold. Then I opened transaction details, and they say: " Great news - your item has sold! Funds from this sale will be on hold until we can confirm the buyer has picked up the item. Scan the buyer's QR code when they collect the item to receive funds within the next day. Without the QR code confirmation, the hold will remain in place for 10 days." I have contacted the buyer. They know nothing about QR code.The whole thing is very confusing. eBay asked me to verify my identity till 19 of July, and didn't acknowledge the verification. Then they want the buyer's QR code, and say the money will be on hold for 10 days, which is beginning of July. And buyers seem to be knowing nothing about QR code. What do I do? Is there any way to get our payout or contact real people on eBay to talk to them?Thank you.

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Ebay put my payout on hold | Selling | eBay Australia