Ebay refunded my buyer for non receival before the estimated arrival time
Summary: In a discussion initiated by ozharp66, the topic centers around a refund issue on eBay where a buyer was refunded before the estimated arrival time had lapsed. twyngwyn, davewil1964, and others joined the conversation, likely sharing similar experiences, seeking advice, or offering solutions related to premature refunds on online platforms like eBay. The thread appears to include exchanges of perspectives, advice, and perhaps suggestions on handling such situations effectively, although the content of their messages is unspecified. The discussion reflects a shared concern over platform policies and their impacts on sellers.
Ebay refunded my buyer for non receival before the estimated arrival time. The buyer opened a non-arrival case prematurely and I advised the buyer of the end of the estimated arrival time more than two weeks away - as stated by Ebay on my listing. Buyer was OK with this but suddenly Ebay just refunded the buyer from my funds so I lost the sale! Not only is this inappropriate but I believe it is fraudulent. Ebay has stolen my sale! They clearly didn't bother to check my messsage to the buyer or the delivery details in the listing. I am selling stuff not giving it away! Naturally I have appealed but has anyone else experienced this disgraceful conduct by Ebay?
ozharp66
OP1 year agoEbay is refunding my money as they realise they made a mistake by not waiting till the end of the expected delivery date period. Maybe they will look a bit closer next time so this appalling thing doesn't happen again. They later sent another message saying the buyer had the received the item, which they couldn't possibly know. Buyer hasn't contacted me on that score. Whatever. I got my rightful money back. Thanks all for your input.
lezned-toycollector
·1 year agoYes. Very recently I had a buyer open a request for not received 4 days prior to the estimated delivery date they were shown. It was only $4 or $5, so it wasn't worth the hassle. I just refunded and blocked straight away.
As for shipping to NZ, there's no way I'd ever dream of sending anything overseas without tracking - so I just don't offer such shipping options.
Don't forget that since eBay stepped in, you will now have a defect on your account as well. I refunded myself to avoid this happening.
domino-710
·1 year agoGiven it was international - do you have a tracking number.
ozharp66
OP1 year agoNo it was a large letter ie economy untracked, which is a shipping option on Ebay. Ebay of course started rabbitting on about tracking which of course is irrelevant. Tracking is not mandatory according to Ebay themselves because untracked options are available. What is relevant is the estimated delivery time which ends 11 days after Ebay took my money to refund the buyer.
ozharp66
OP1 year agoBuyer will likely receive the item soon yet Ebay has already taken my sale funds. Fraud!
*casey*
·1 year ago*casey*
·1 year agoSorry, too late to edit
I missed "Naturally I have appealed "
ozharp66
OP1 year agoEven if it was 7th March that is still 6 days before Ebay took my money to refund the buyer and close the case. That's unfair and grossly inapprropiate to say the least.
davewil1964
·1 year agoYour listing will show estimated delivery from the time you look at it, not when you sold it.
ozharp66
OP1 year agoSorry don't know what that means. Surely arrival time window is an auto shipping calculation by Ebay based on the date sent and the shipping method on the listing. I sent it on 12 Feb by large letter, Australia to NZ, the buyer lodged a case on 23 Feb, I advised the buyer to hang tight since the Ebay estimated delivery is 6-11 March which seems about right. Buyer was happy with this response. Then Ebay just goes and gives the buyer a refund and I lose my sale!! **bleep**!
davewil1964
·1 year agoIt means that when you look at a listing the delivery times are from then. NOT from when you made the sale.
The buyer obviously opened a case and didn't bother to wait before closing the case. So they might have been happy with your response, but not happy enough to wait before claiming their free gift.
lezned-toycollector
·1 year agoOn the order details page, you can find the estimated delivery dates eBay has shown to the buyer. This date doesn't change - regardless of which date you look at it.
twyngwyn
·1 year agowhat is the item number?
ozharp66
OP1 year agoItem 186429197919