eBay refunding buyers even when package says delivered | Selling

emha5663 · 2026-01-16T07:41:47.842000Z

eBay refunded buyer for $400 dress who said item wasn’t delivered via Sendle even though tracking shows delivery. I’m sure it’s a Sendle issue but they are now closed down overnight. So eBay closed the investigation without even asking me for proof of delivery, which I have, and took the funds from my holding account including all costs. I thought eBay covered sellers when proof of delivery is available. Have taken down all my listings if I can’t trust them to be fair. So upset!!

Discussions

eBay refunding buyers even when package says delivered | Selling | eBay Australia