eBay returns - how do I get their decision reversed?? | Selling

Locked

Discussion interactions are currently paused.

eBay returns - how do I get their decision reversed??

Summary: The discussion revolves around seeking advice on reversing eBay's decision regarding a return. chabra.aus initiated the conversation by inquiring about how to overturn such decisions. burnham1203 responded but did not provide explicit advice or information, and sandypebbles joined the conversation without adding further details. The thread lacks substantive replies or solutions from the participants.

Hi,

Apologies in advance if this turns into a rant but I am steaming mad at the moment!!

A customer (feedback score of 2, so v inexperienced) purchased a hammock from my eBay store. The listing states every single dimension that a buyer could need - fabric size, total hammock length including ropes, width of spreader bars etc.

She bought it to go on a hammock stand (that she purchased elsewhere), but it doesn't fit. She emailed me and asked for a refund, to which I told her that we don't refund on a 'change on mind' basis. She tells me that she didnt change her mind, the hammock just doesn't fit her stand. To which I told her that she should have measured it before purchasing. If she had had a little patience, I probably would have made an exception and refunded her if she sent it back - at her expense.

Anyway, now she has opened an ebay dispute which they have 'investigated very thoroughly' (!!), and found that the item description was indeed incorrect!!! WHAT THE..??

So now, I have to pay HER return postage AND original postage, plus the cost of the hammock because she CANNOT MEASURE!!,

Oh, and if I don't send her an return address label, she just gets to keep it together with her refund.

Why does eBay allow us to write in our listings 'BUYER PAYS FOR RETURN POSTAGE' if they are going to override it??

I run 3 eBay stores, with thousands of positive feedbacks, yet this newbie chump gets to walk all over me.

Where do I go from here? How do I get this decision reversed? I'm seriously considering closing my eBay stores because theres no point, and absolutely no back up for the seller from eBay. They might want to remember where they make their money from. I can only imagine that the returns issues are going to get worse and worse for the sellers.

Thanks for listening!!

Chabra.aus.