Ebay rewards dishonest buyers who commit Return Fraud. | Selling

ivanhoe_cycles_australia · 2025-08-04T03:56:29.765000Z

We've been an ebay seller for 8+ years now, and had our fair share of dishonest buyers who are obviously exploiting Ebay's returns procedure with false SNAD claims. However I've had 2 instances back-to-back this week of 2 separate buyers starting a return request for a "defective" item valued at $150, and then sending back something totally different than what they ordered. One buyer returned an empty parcel containing only a piece of cardboard. The photos the buyer uploaded were pulled from google images. Ebay did not make us refund the buyer, thankfully. However Ebay refunded BOTH buyers in full! This is a total mishandling. It rewards the buyer's dishonesty, and encourages them to commit the same action again and again - because they know they'll get "free money" with no effort whatsoever! Ebay is cultivating a dishonest selling platform. Would be very interested to know if anyone else is experiencing an increase in this sort of activity?

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Ebay rewards dishonest buyers who commit Return Fraud. | Selling | eBay Australia