Ebay violating their own terms of service | Selling

countrygirldoggy · 2023-06-12T23:18:22.304000Z

Ebay clearly state that if an item is pick up only and the buyer sends their own courier, that this voids their Money Back Guarantee. So the buyer arranged her own pick up courier for my pick up only item, claims item not as described when she receives it (which is untrue anyway but it doesn't seem that the truth makes any difference with ebay these days) and Ebay rule in her favour, issue her a full refund, take it out of my account and I still don't have the item back since I didn't accept the return (the MBG being void and all). I have appealed with all my evidence but Ebay have done their dash with me. I've been on Ebay for nearly 20 years, have 100% feedback and I'm just a casual seller/buyer, however I will be closing down my account once this is sorted out. This transaction has been a pain from start to finish and Ebay have made it exponentially worse by their NOT being able to be contacted, and not even reviewing the messages in the transaction otherwise they would have figured it out. The bots just decide for you and hope you suck it up.

Discussions

Ebay violating their own terms of service | Selling | eBay Australia