eBay's automated defect removal - completely useless. | Selling

pokemonshall · 2023-12-18T19:43:03.547000Z

So.A buyer bought an item, to which, it was returned to sender about 3 weeks later. I then messaged said buyer, never got a response so, cancelled the order and sent a full refund. No worries.Ebay decides to give me a transaction defect for this for "being out of stock", I then use the automated removal system and explain the situation as I just did above and receive the following (surely AI response)."Hello pokemonshall,Thanks for your request to remove a defect you received for the following transaction:Transaction ID: 3058060571015Item: (256277412598) Luigis Mansion 2 - Nintendo 3DS Cartridge *AUS PAL - Free Tracking*Type of Defect:cancelled transaction defectWe've reviewed your request to remove the defect related to this transaction.In principle, a defect can only be removed if one of the reasons named on our help pages is present:https://www.ebay.com.au/help/selling/selling/seller-levels-performance-standards/appeal-defect?id=4871In this case we are unable to remove the defect.Here’s some tips on how to avoid issues like this in the future- Make sure your items are in stock so you won’t have to cancel any orders.- If issues come up during a transaction, send a message to your buyer to try and find a resolution.Please note that this decision is final and cannot be changed or escalated.For more information on our seller performance and Feedback policy, visithttps://www.ebay.com.au/help/policies/selling-policies/seller-performance-policy/seller-performance-defect-removal-policy?id=4352We appreciate your understanding and wish you the best on eBay in the future.Regards,eBayPlease don't reply to this message. It was sent from an address that doesn't accept incoming email."Are these emails even read? How on earth can this be a response to what I've said? Not to mention, it's completely ignored everything written in my email, it's also given the same "you're out of stock" bottom line.This is shocking customer service, and I'd urge everybody to not waste their time on this. Call eBay, get them actually working, as these bot responses aren't good enough.

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eBay's automated defect removal - completely useless. | Selling | eBay Australia