So recently I sold a tv for a small amount. I tested the tv and sent it. Postage cost was around double the sell price. Buyer contacts me to say tv is only mains powered while ad does say 12V compatible. I didn’t write the ad - just clicked the ai button and possibly the 12V was picked up when selecting the item to list. Buyer would like a total refund including postage costs which ends up being around $50-$60 loss to me and I still have tv, It costs more to send tv back than it s...

I would just say sorry for the error and ask if they are interested in keeping the TV instead of returning for a full refund and if so what discount would they like. If they dont want it then just do a full refund and tell them to dispose of the TV via ewaste and move on.

Error in listing | Selling

Home
eBay Announcements
Discussion Boards
Answer Centre
Groups
eBay Help

Discussions