We just got an " item received damaged" case open by a Canada buyer.She purchased an enagement box from store ( very cheap compare to the oversea shipping cost), we handled it very carefully and kept some pics of the actual product we sent to her, and also plus a Signature Request On Delivery. The lady contacted us on the other day after she received it. She messaged us with a picture in dim light to demand a refund or at least partial refund for she saw some spots on the barcode label sticker.&...

Always best to have them return and take the loss. You may find they change their mind and keep it. Either way unless you know the issues is genuine to offer part refund just keeps this type of thing happening.

False Claim made by an International Buyer - Any Experience Against this? Help! | Selling

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False Claim made by an International Buyer - Any Experience Against this? Help! | Selling | eBay Australia