Feedback percentage, does it really reflect seller peformance | Selling

etb321 · 2024-07-15T07:57:59.348000Z

I got my first red dot for the year recently. It knocked me down from a 100% to 99%. Normally I run with a no questions asked refund policy but when a red dot appears out of the blue, without the buyer contacting me first, I'm happy to make an exception. I checked the calculation, it's correct according to the formula but does the percentage really reflect my business performance? A long, long time ago, when sellers could leave feedback and before the free postage fairy cast her illusion, if I sold 10 items, eight to nine buyers would leave feedback. So the feedback percentage was meaningful. Now, present day, if I sell 10 items, I'm lucky if one to two buyers leave feedback. The calculation of the feedback percentage doesn't take into account my total number of sales. It's based on the one to two sales out of ten where the buyers leaves feedback. Perhaps a more accurate formula would be : = Total sales for the year/(Total sales for the year + Negatives)

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Feedback percentage, does it really reflect seller peformance | Selling | eBay Australia