Feedback System is a complete FAILURE | Selling

djm_fibre · 2016-10-07T03:45:15.033000Z

I would like to stress my opinion on the complete failure of the ebay feedback system. As a business seller in all my seller adds i offer a complete refund or product replacement with no questions asked, weather it be postal damage, buyer not happy , whatever the case the option is to return the item and a full refund is granted. with offering a policy like this as business owners in Australia have to by LAW, why is it that a buyer can still out of frustration post negative feedback ??? this is in no way a fair system to business owners who pay thousands of dollars in fees per year.Also i would like to add that as a percentage on my sales alone only 55% of buyers have left feedback, so with this figure it is not an accurate reading on my seller performance.Ebay needs to accomodate business sellers with new terms and conditions set out, as being a registered business is already has laws involved and is much differant to a public person selling an odd item here and there, that is where the feedback system creates confidence in buying from a stranger.In my opinion being a business seller on ebay and with current laws and poilicies from ebay itself it is always a battle and very stressful to be able to trade efficiently. as a business seller the feedback system should be completly overhauled as a buyer is already assured of a secure purchase with current laws.In summary the system in place is a complete failure and as a business owner i feel like a naughty school child when a complaint is handled by ebay itself.Regards.

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Feedback System is a complete FAILURE | Selling | eBay Australia