Hi, I've been selling for about a month and have entered into my first returns request. I'm in Australia and have sold a PS2 game to someone in the US, who has requested a return because the game is apparently defective and doesn't work on their system. The error message is what appears when you put a PAL game in a NTSC system, which I suspect is what may be happening. There is definitely nothing wrong with the disc, I advertised it as PAL and tested and uploaded a photo of the game working on m...

I thought I'd update this thread with the conclusion of this issue for the sake of others who may encounter a similar one. I ended up chatting with two separate agents who were incredibly helpful and understood that the buyer made the initial error by suggesting the product was faulty when submitting the return, when it clearly wasn't. Because I accepted their claim though, an agent recommended to contact them directly and suggested sending them the funds by bank transfer for the return postage,...

First return as seller and need help. | Selling

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First return as seller and need help. | Selling | eBay Australia