Funds not released after local pickup

Summary: saltybrutus initiated a discussion regarding the issue of funds not being released after a local pickup transaction. lezned-toycollector, *casey*, and sandypebbles engaged with saltybrutus, but the content of their discussions was not recorded. The thread reflects a concern about potential payment issues related to local pickups.

I completed a local pickup. The buyer collected the item in person, but the pickup code wasn’t scanned at the time due to the nature of the in-person handover. The buyer has a 100 percent feedback rating, the handover was straightforward, and there has been no indication of any dispute. An eBay support agent (twice) has already confirmed that the item was collected (via my end) and manually updated the order, however the funds have not yet been released. What is the correct process to have this order fully marked as collected so the funds can be released? For sellers who have experienced this scenario, is there a typical timeframe for funds to be released after a manual update, or is there an additional step required to fully mark the order as collected? I have messaged the buyer, but there hasn't been a response, but the email thread beforehand with them does confirm the details of the pickup on their end with their response prior (i.e. - time and place, etc. confirmed by them).

saltybrutus

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Posted 6 months ago·Last reply 6 months ago

6 comments

sandypebbles

·6 months ago

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Unless the buyer is also a seller, 100% feedback is totally meaningless since eBay only allow positive feedback for buyers

And as said, all the rules around Managed Payments and holds on funds really do apply, as agreed to by you when listing

saltybrutus

OP6 months ago

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Thanks for the clarification and for taking the time to respond. I just wanted to update that I’ve since spoken directly with eBay customer service and the situation has been confirmed and is now resolved from their end. There’s no dispute with the buyer, and I’m comfortable waiting the standard hold period as advised. Appreciate you pointing out the relevant rules around managed payments and holds.

*casey*

·6 months ago

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Are you registered to sell and signed up for managed payments ?

https://www.ebay.com.au/help/selling/getting-paid/registering-seller?id=4792&srsltid=AfmBOooFZyICfstI-guPF7Y0rDDq3eBTBKVm87QbV2_J6Nw672TqH9kP

saltybrutus

OP6 months ago

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Thanks for the link and for checking. Yes, I’m registered to sell and enrolled in managed payments. I’ve since spoken directly with eBay customer service and the situation has been confirmed and is now resolved from their end. I’m comfortable waiting the standard hold period as advised. Appreciate you taking the time to respond.

lezned-toycollector

·6 months ago

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As you are aware, your funds will be on hold for whatever period eBay deems to be appropriate. For your convenience, I'll include a link at the bottom of this post for you to read up on and refresh your memory about the payment holds that you agreed to when you listed the item.

You say you have not uploaded a pick-up code, and I can see that you haven't received positive feedback either. This means that your chances of having the funds released early are extremely slim (practically zero).

Is there any reason why you haven't uploaded the pick-up code? Unless you're having some type of dispute with the buyer (in which case your funds should definitely be on hold), surely the buyer can provide you with the 6 digits. Have you actually asked them for the code?

https://www.ebay.com.au/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816

saltybrutus

OP6 months ago

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Thanks for taking the time to reply and for sharing the information. I just wanted to update that the matter has now been sorted directly with eBay customer service. There is no dispute or issue with the buyer at all, the item was paid for and collected without any problems. The delay was due to personal circumstances on my side at the time of collection, including ADHD and the emotional nature of the sale, which meant the pickup code wasn’t scanned in the moment. Customer service confirmed that in this situation the funds are typically released automatically after the standard hold period if no issues arise. I’m comfortable waiting the usual timeframe, and no further action is needed. Thanks again for the guidance.