Funds on hold due to no tracking - unethical
I have had 2 ridiculous chat conversations with people who are completely out of their depth. The second one Lungoi said "In order to resolve this issue for you I will need to escalate this to a specialized team who will investigate your concern and send you a reply via email". Let's hope this happens.
Ebay recently (since mid-Feb 2023) began to put funds for sold items on hold if they have no tracking. Funds will be paid three days after expected delivery date. This is unethical & unfair, in fact downright appalling. If funds are released at some future date it is hard for sellers to keep track of them. Some items are unable to have tracking. I sell hundreds of CDs and ship them by large letter which is the most economical. Letters have no tracking. Questions Ebay must answer immediately:
1. Why should I be penalised for these type of items (when Untracked Letter is an option on the shipping page). 2. When and why was this change implemented? 3. Were sellers informed of this change? If so, when?
I demand to have my funds for ALL sales released immediately as before.
Anyone know what this deplorable change is all about?
danieh_6
·3 years agoAll our items are sent with tracking, the tracking doesn't show events on ebay been like this for 2 years however all our funds go on hold but release within 5 days. Regardless if we have sent or not, or if there is a tracking number. If you are having holds for a long time likely something else thats an issue.
*sons_n_daughters*
·3 years agoSend with tracking then, then you won't have an issue. There is letter tracking now, which is different to "registered post", maybe you should familiarise yourself with that.
ozharp66
OP3 years agoLarge letters don't have tracking. I would need to send by parcel and then I wouldn't make a profit.
twyngwyn
·3 years agothey come in 3 sizes:
Australia Post Medium Tracked Envelope ADD ON | eBay
davewil1964
·3 years agoAs I explained, don't advertise parcels if you are going to send by letter.
That is where you have fallen foul of eBay's metrics.
Simple.
And, as S&D and twyngwyn noted, large letters do indeed come with tracking if you want to use it.
Easier just to adjust your advertised postage method to the one you plan to use.
grantlees111
·3 years agoHi,
Read my post on how they have calculated my fees, they dont even add up. And yes, I was mucked around by the postage drama, you dont seem to be able to a) use the site easily, b) get fees that actually add up.
And the pathetic support...please be assured .. all i well and .... yeah, endless emails and endless amazement that I tried to sell 2 x tickets and here I am ... damn
Be afraid , be very afraid
Sheesh
twyngwyn
·3 years agoplease go back to your original post, and answer the questions posed there.....you are registered in NZ but the tickets were available from Vic??
paper-jack
·3 years agoThey can if they are sent as registered post.
ozharp66
OP3 years agoToo costly, uneconomical.
*sons_n_daughters*
·3 years agoProbably something to do with the OP having HARP in their username. We all know how bad it is having any association with a harp.
davewil1964
·3 years agoYou can demand all you like.
eBay neither read nor respond to board posts.
As stawks has shown, the problem would appear to be on your end.
I send at least half my sales as untracked letters, clearly advertised as such, and have had no holds applied. Even today, which is after mid-Feb 2023.
Maybe you are advertising tracked postage, which will have impacts if you don't send using a tracked method. You seem to be advertising 'standard parcel', which is by default a tracked service.
There is a set percentage, under which eBay's automated metrics apply. No appeal.
If sending as a letter, I suggest you use 'untracked letter' as your advertised postage method.
ozharp66
OP3 years agoGood thought thanks, had been thinking myself that may be it. Used to advertise as untracked letter but that didn't seem to translate properly to International Shipping automatic cost calculation, so I started advertising as standard parcel which seemed to mostly work although auto calculation still tends to not be available sometimes. So maybe there is no connection after all. Dunno.
imastawka
·3 years agoPayments on hold | eBay
ozharp66
OP3 years agoGood info thanks.