Getting a fare review of a not as described case | Selling

hkbelect · 2024-12-22T00:15:49.960000Z

Hi all, Is there anyway to get Ebay to do a fare review of a not as item not as described case? I have a buyer is has started a case against me, he has uploaded a picture of the item he says i sent him claiming it is damaged and not functional. It is not the item I sent him. I have then asked him to supply a picture of the serial number of the unit I sent him along with another of the damage and he has done this via messaging. It clearly shows the unit I sent which is also clealry I differenet unit to the one he has pictured in his upload to the case. I have contated three different Ebay reps, all have been uninterested in any evidence I can supply, they all say agree to the return and then indicate item was returned damaged and take a 50% loss or you will loose the case. All I wanted was a fare review but it appears there is just no way this is going to happen.I know there needs to be buyer protection but there should at least be some seller protection too. The reps state "seller protection is a high priority to Ebay" then they show no interst in doing that. It is a joke.

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Getting a fare review of a not as described case | Selling | eBay Australia