Help! I accidentally cancelled a transaction after the buyer had paid an picked up item.
I listed a bike. The buyer paid via ebay. The bike was picked up. The transaction was sitting in MyEbay as an open item and I accidentally cancelled the transaction. Now the money has been taken from my bank account and I suppose Ebay will refund the buyer. I've contacted the buyer to advise them of my error. What do I do? Re list the item and Ask the buyer to re purchase? I need ebay to step in but its not possible to get any customer service...
11 comments
sugar249
·2 years agotwyngwyn
·2 years agoOP had 2 bikes....see the photos
*sons_n_daughters*
·2 years agoYou stoofed up and unfortunately, it's going to be you that pays the price. It is highly unlikely the buyer will repay the money. They got a full refund due to your stupidity, why would they repay? They've got the bike, plus a refund, win win for them!
I would be cancelling the relisting of the bike, because if someone else buys it, you are triply screwed. Not only do you not have a bike to sell them, you'll be paying fees on a non sale. The buyer will also screw you monumentally, and rightfully so.
springyzone
·2 years agoI agree the seller has made a careless mistake but I haven't lost hope they may get money back. The buyer knows where they live, the buyer has their details on ebay for messaging.
I think most people are honest and now that the seller has told the buyer of the mistake, the buyer may very well come round to refund the money or else ask to transfer it.
gutterpunkz05
·2 years agoWhen accidently cancelling the transaction, what reason did you give
springyzone
·2 years agoYou are in a situation, I can see that.
You do need ebay help and I think you can get it by going to the chat service. You will need to outline your problem and if they can't help, you'll need to keep trying till you get an ebay rep who can.
I'm not a seller so I can't help with technical details, I have never been in this situation, but my gut instinct is that relisting and asking the buyer to rebuy it would be a big mistake and is not the way to solve this.
As a buyer, if I had the bike and I had paid for it, there is no way on earth I would rebid if you asked me to.
I'm not an unreasonable person but I would tell you to sort it out with ebay, I wasn't getting involved.
There would also be the danger someone else could buy it, throwing you into an even deeper mess.
It was fine to message the buyer and tell of the mistake. It means that if ebay refunds them & if they are honest people, they will transfer the money back to you. That would be the logical solution.
Unless you did the QR code thing though on pick up, ebay has no way to know for sure that the buyer has the bike.
Do you have messages from the buyer, arranging pick up times etc.
Do you have a message to indicate they have the bike now? Maybe if you can get a message from them to confirm they have it, then you could contact ebay and ask them to read your messages, but if ebay has already transferred the money to the buyer, then I think you will just have to reply on that buyer's honesty.
gutterpunkz05
·2 years agoI don't see that proof of pickup, or that the buyer has the item, will make any difference. As far as I am aware, there is no mechanism for ebay to reinstate the sale, reverse the refund or enforce the buyer to repay.
I think the response from ebay, will be that the matter is now purely between the buyer and seller, similar to disputes found in buyers favour, where the item is not returned.
brickworksmarket
·2 years agoThere's something like 3 steps to cancelling a sale. It even mentions the refunding of the payment. It will take a few days for the payment to go back to the buyer so be patient until they get their payment back and go from there.
designers*n*more
·2 years agoWhen the buyer picked up the item did they give you EBay QR code for you to scan when collected? This is your proof the item has been collected.
contact eBay via chat. You’ll get the bot to start with but you can request to chat with a customer service rep.
and explain the situation
gutterpunkz05
·2 years agoIt looks like you have already re-listed, so what are you going to do if your original buyer refuses to rebuy. They are not obliged to, and if the bike sells to new buyer, what are you going to supply them.
There is no reason for ebay to step in, as you have cancelled the sale, ebay is obliged to refund the buyer.
padi*0409
·2 years agoSNAFU GP..................🤣