Hi there, I accidentally printed sendle postage label but I wanted to use AusPost
Hi there,
I accidentally printed sendle postage label but I wanted to use AusPost so I cancelled the sendle by clicking on manage order and clicking cancel order. Now, I want to send my item using Australia post instead but I cannot see any option. The buyer has already paid for my item. Can someone help me please?
Thank you.
9 comments
sugar249
·2 years agoIf you handed it over the counter its highly likely they would have rejected it as not their label.
But looking at the price of postage sounds like you may have thrown it in the box out front, in which case it may get rejected at the sorting centre, but they cant do anything with it, because its not their problem,
joshuakkk
·2 years agowhat happens if i dropped of a parcel with a sendle postage slip on it at australian postage?
how can i get it back from australian post?
padi*0409
·2 years agoGo into the Post Office and ask them........................
ann0435
·3 years agoI sold a camera to an overseas buyer who has an address in Queensland. I did not realise the buyer was in Japan and assumed it was an Australian buyer. He has paid but somehow I (or maybe the buyer) picked Sendle as the carrier. When I saw this I cancelled Sendle as described above, went to the post office and sent the item via Australia Post. Sendle now say the sale is cancelled and to refund the buyer. I have notified the buyer that I sent item and have provided the tracking number but am at a loss as to what to do now. Do I just wait and hope that all ok?
ann0435
·3 years agoRe my message above, was able to cancel Sendle and now the tracking just shows Aus Post. Hopefully all ok.
suling1190216
·3 years agoHi, how did you update the tracking details for auspost? I cancelled the sendle label but tracking for item sold still shows sendle tracking . I've already posted via auspost so I don't need to reprint another label.
eol-products
·3 years agoNext to the tracking number I have an edit option.
torgeirv
·4 years agoJust to reply to myself, so others can find this information: I went into Activity -> Selling -> Postage Labels. There's a dropdown next to my order where you can select "Manage Delivery with Sendle". On that page one can cancel the Sendle order.
jeremcheesma0
·3 years agoThank you for posting this - really helpful - Sendle doesn't post any information on their website on how to cancel orders with them, which feels a bit misleading and deceptive I also just cancelled but my order on ebay says still sending with Sendle - did your ebay sending notification take a while to update + did you get your Sendle delivery money back?