How do I get compensated for an item I sold on Ebay that was damaged during shipping? | Selling

maxie8300 · 2024-01-06T10:00:01.765000Z

I sold a perfume on Ebay and I posted the item to a different state through Australia Post. The buyer contacted me and said that the perfume was damaged during the shipping process. The perfume leaked through the bottle and there's no liquid left inside the bottle. As a result, the buyer asks for a refund. I have given the buyer full refund. As the damage was done by Aust Post, do you know what the process is for claiming for a compensation through Aust Post (As a seller)? THe value of the perfume is under $100. Many thanks.

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How do I get compensated for an item I sold on Ebay that was damaged during shipping? | Selling | eBay Australia