How do I issue a refund if payment has been made?
I have a transaction that I thought I'd cancelled.
I went thru all the cancellation process, and today the money has been paid to my bank account.
I cant honour the transaction, which is why I cancelled it.
I need to refund this person, and I cant see how I'm supposed to do this.
Please help. There seems to be no way of contacting ebay to sort this mess out.
Thanks
Item ID: 285101922828
3 comments
padi*0409
·3 years agoI presume it's the item you sold on 8th June, if that's the case you are right on the 30 day limit for a refund.
Why on earth has it taken you so long to want to cancel ?
Go to the link below and scroll to the bottom to talk to a CS rep, you should ask for a supervisor as soon as you are able to.
https://www.ebay.com.au/help/policies/member-behavior-policies/order-cancellation-policy?id=5298
9-design
OP3 years agoThanks for the response, the only option I get from that drop down box is 'View Payment Details'.
I think because the transaction has gone thru that option is no longer available.
*sons_n_daughters*
·3 years agoGo to the item on the sold items page in the seller hub and there should be a dropdown arrow on the left of the item. Click on that and there should be the option to refund. If you're using the app, then I have no idea, sorry.