How do I offer a replacement item for a return?
Summary: A participant, ggbooboo, asked for advice on offering a replacement item for a return. daydreams_12 acknowledged the question but did not provide any additional information or response. The thread does not contain further discussion on the topic.
I have a buyer who received a defective item and started the return process. I issued a label to send back the defective item as I will need to send it back, however, once I receive it I would like to send them a replacement item. I have not received the item yet as this just occurred today so I don't know what options I will be given once it arrives, but it appears from what I am seeing that the only option after the I receive the return is a refund. How do I send them a replacement item instead of issuing a refund?
daydreams_12
·1 year agoYou are on the Ozzie boards here. Log out and into US