How does the ebay automated refunds policy for an item not received work?
Summary: The discussion revolves around eBay's automated refund policy concerning items not received. datsunpartsinoz initiated the conversation seeking information on how the policy functions. Other participants, including gutterpunkz05, p9games, designers*n*more, and nocenic14, engaged without providing specific details or insights. Consequently, the discussion lacks a clear explanation or summary of the eBay policy in question.
I have a case where a Buyer has opened an item not received case.
Ebay has opened the case stating - we'll automatically respond to some 'Item not received' requests on a seller's behalf.
In ebay help I read that:
"You won't need to respond to the request, and you won't be responsible for providing a refund"
I sent the item via Australia Post (a protected integrated carrier) with tracking which shows the item delivered.
Has anyone gone thru this new process?
Do ebay really cover the refund?
What experiences have other Sellers had?
Thanks
Simon
nocenic14
·1 year agoI have not received items from the USA that were purchased on 4th January 2025. Buy has been contacted and is unable to forward refund.
sandypebbles
·1 year agoAs you were advised on your thread, open and follow through with the item not received dispute
Seller does not get a say if they cannot prove delivery
How do you mean buy (I assume you mean seller?) cannot forward refund?
Why?
designers*n*more
·2 years agoMake sure to upload the tracking number in the dispute (and I’d do screen shot of the AP tracking showing delivered (just to be on the safe side
p9games
·2 years agoyup, ebay will pay. If you have tracking and the tracking number shows delivered (rather than delayed or lost)
gutterpunkz05
·2 years agoLooks like you meet all criteria for seller protection, so yes ebay should pay for any refund