As it stands I am averaging 3 a week over around 80 PB2's sent per week. A few months back I sent 16 PB's out, gave them direct to the local PO to send and none of them got to the customers! I went in and questioned them to only be met with a blank face and a care factor of less than zero. $400 just went down the drain...

As a big majority of my items I sell are very small and light weight I send them in a PB2 and slap a prepaid $1.20 sticker on it. If I register the item I would have to put that extra charge on the item and then it would make my item price above the competition and I wouldn't sell anything. So I'm kinda stuck.

So what do you guys do for sending small items that you litterally can't register because of competition pricing?

Also another question. How tough are you on your customers if AP lose a C & S parcel? The item is worth more than the standard insurance ( even though you state they can pay the extra in your listings T & C's) Do you help the customer out and send another item or tell them tough tittes, buy another.

I am very soft here and will usually send out another item and just try to claim back what I can from AP. I know its not doing my end figures any good but I do it to avoid upsetting the customer and get negative feedback.

Cheers.