I have returned an item for a refund because parts were missing.
Summary: herbielux mentioned returning an item for a refund due to missing parts. repentatleisure1952 responded, but their message also contained no additional content or details.
I returned this package and provided a tracking number that i was told to use. I found out later that this was the wrong tracking number. The correct tracking number was on another piece of paper. I have tried to change the tracking number but cant find a way to do it. I see the seller has already recieved the package and they have told me i need to change the tracking number to the correct one before they can refund my money. I have tried to contact EBay customer service several times and get no response. I left a message on the tracking feedback. I have sent photos to the seller with the receipt with the correct tracking number but nobody seems to be able to find a way to change the tracking number so i can recieve my refund. Nothing shows up on my refund status because it wont show any tracking because of the wrong number. How do i fix this
repentatleisure1952
·2 years agoYou should have used the eBay Money Back Guarantee to open a case for item not as described & this would not have happened.
If you are still within the time frame (30 days from delivery) you should be able to open a case & enter the correct tracking details.
It's always best to leave feedback AFTER an issue has been resolved.
https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210&st=3&pos=4&query=eBay%20Money%20Back%20Guarantee%20policy&intent=money%20back&lucenceai=lucenceai&docId=HELP1238
https://www.ebay.com.au/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041&st=3&pos=2&query=Return%20an%20item%20for%20a%20refund&intent=ret&lucenceai=lucenceai&docId=HELP1134