I know it's Friday, but......

this is my reply when launching a complaint about eBay seller hub, where I have bids & eBay is telling me I do not:

The group DL-eBay-SellerHub-Overview only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list

What The?

twyngwyn

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Posted 3 years ago·Last reply 3 years ago

6 comments

siddieswans

·3 years ago

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@twyngwyn

Community Member

"Friday

this is my reply when launching a complaint about eBay seller hub, where I have bids & eBay is telling me I do not:"

Were you complaining that your auction items with reserve met was showing as "0" even though you have items with bids? This has been the case for me since last Thursday; the dollar value of bids shows correctly, and when I click on that (or on the "0" bid number) it shows me I have X items with bids. I have done all the recommended things; it is the same on desktop and other devices (don't have the app.)

Annoying, especially as it's now Sunday.

siddieswans

·3 years ago

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Correct totals magically restored as of this morning 😀

countessalmirena

·3 years ago

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It’s a weird error, all right…

*sons_n_daughters*

·3 years ago

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Does ecommercebytes not have an answer? 😄 😄 😄

twyngwyn

OP3 years ago

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lol, not yet....happening on the American site too

twyngwyn

OP3 years ago

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How to Fix It

It appears you aren't in the same organization as the group (or a sub-group) you're sending to or your email address isn't on the group's allowed senders list. Ask the owner of the group to grant you permission to send to it, and then try again. If the group belongs to a different organization than yours, contact the organization's customer service department for assistance. If the group is in your organization and you don't know who the group owner is, you can find it by doing the following in either Outlook on the web or Outlook:

Open your Sent folder and select the original message.
If you're using Outlook on the web, select the group name located on the To or CC line. If you're using Outlook, double-click the group name located on the To or CC line.
In Outlook on the web, from the pop-up dialog box, choose Owner. In Outlook, choose Contact. The owner's name is listed under Owner.

The owner of the group may have intentionally chosen to restrict who can send messages to it, and they may not want to adjust the existing restriction. In this case, you'll have to contact the group members by some other means, such as sending an email message to their individual email addresses or contacting them by phone.