I need some help | Selling

chae_053023 · 2024-07-29T12:03:10.370000Z

Hi everyone, i have recently sold a ps4 controller and before i send it i ALWAYS test if it works and yes it worked, also in my descriptions, i said i dont accept refunds. So, the buyer paid got the item, eventually he said the controller lights up but the buttons dont work. I got confused because before i shipped it 100% worked. The buyer contacted me and wanted a refund, however i said i couldn’t and i also dont support refunds. Eventually he said he will open a dispute, i told him i will try my best to help him fix it however he is claiming he wants a refund if it still doesn’t work. I clearly said i dont do refunds in my description and i dont really know how disputes work, and i dont know if these reasons even qualifies as a dispute reason, still, i dont want to refund the buyer so please help me. (Plus i already got my money in my bank and transferred to someone at the moment because of private stuff)

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